Need a work partner? Ditch the extrovert, go with a neurotic.

They shine in job interviews, but outgoing, confident people often don’t perform well in teams, says a new study. Surprisingly, neurotics do.

Stephen Miles

There is still some residual stigma around coaching that it is somehow “remedial” as opposed to something that enhances high performance, similar to how an elite athlete uses a coach. But there really is not a single top athlete who does not have a coach, and what is also interesting is that most of the greatest coaches in the world were not the best players. … [ Read more ]

Balancing the Pay Scale: ‘Fair’ vs. ‘Unfair’

Whether you are a shelf stocker at Walmart or an equity analyst at an investment bank, you may feel that you are not adequately compensated for the work you do — in other words, you are underpaid. But underpaid relative to what? How do employers determine whether compensation is fair, and if it’s not, what consequences can that have for the organization?

10 Things Your Employees Are Dying to Tell You

Every small-business owner needs to realize that it’s normal for employees to keep things from them. What separates a mediocre leader from a great leader is how you handle them. Here are 10 things your employees will never (ever) tell you, and what to do about them.

Peter Cappelli

Most organizations have almost no idea of their turnover costs, their hiring costs, or the costs of keeping a job vacant. They do know what it costs when someone is in the job—the amount they’re paying that person—so they know how much they’ll save if they get rid of him or her. That’s one of the big problems in talent management: CFOs can give us … [ Read more ]

David Cote

Most managers underestimate how much disruption layoffs create; they consume everyone in the organization for at least a year. Managers also typically overestimate the savings they will achieve and fail to understand that even bad recessions usually end more quickly than people expect. …furloughs [are] one way of positioning us for any outcome. To understand that reasoning, look at what really happens when you do … [ Read more ]

101 Ways to Reward Employees (Without Giving Them Cash)

When it comes to rewarding your employees, cash is king—but only for a few hours. Money is not a long-term motivator. Sure, employees love a check—who doesn’t?—but finding ways to engage with them rather than pay them off will result in more loyal, harder working employees.

Here are 101 ways to say, “I appreciate you and all your hard work,” without breaking your budget.

How to Demotivate Your Best Employees

Many companies hand out awards such as “employee of the month,” but do they work to motivate performance? Not really, says professor Ian Larkin. In fact, they may turn off your best employees altogether.

Elizabeth Craig and Lauren DeSimone

When Professor William Kahn first introduced the concept of engagement more than two decades ago, he observed that, for employees to engage at work, they must see meaningful benefits from investing their time and energy; they must have physical, cognitive and emotional resources available to invest; and they must feel that it’s safe (that is, without negative consequences) to invest themselves.

How Corporate Learning Drives Competitive Advantage

We’ve been working with companies and researching this area for nearly ten years, and looked at nearly every possible area of corporate training. It turns out that the development high-impact learning is tricky. Last year we published an important new model which shows how a company’s learning strategy matures. We call it our High-Impact Learning Organization Maturity Model.

What Executives Really Need to Know about Employee Engagement

In this employee engagement study, Elizabeth Craig of the Accenture Institute for High Performance and Lauren DeSimone of the International Consortium for Executive Development Research, explore this topic in depth. Based on research, they identify the key drivers of engagement, revealing how companies can create it in their organizations and, more importantly, sustain high levels of engagement over time.

John Paul MacDuffie

Wharton management professor John Paul MacDuffie cites research which suggests that employees arrive at perceptions of fairness regarding their compensation by comparing the ratio of their inputs — including, for example, their credentials, level of experience and amount of effort put into the job — to their outcomes, including such things as salary and benefits. Under this theory, employees also compare themselves to someone else, … [ Read more ]

How Much Is Enough?

James A. Ogilvy, author of Creating Better Futures: Scenario Planning as a Tool for a Better Tomorrow, introduces a passage on the limits of executive compensation from Conscious Capitalism: Liberating the Heroic Spirit of Business, by John Mackey and Raj Sisodia.

7 Ways to Dramatically Improve Your Hiring

Hiring mistakes can be avoided. Use these seven tips to improve your hiring through discipline and consistency.

Raad Al-Saady

The difference between a great company and an average company is how it deals with barely sufficient managers. If you continue to infect your organization with people who don’t drive excellence, you drag your company down.

Mediocrity kills companies. Organizations are quick to take action on bad leaders or ineffective leaders. Those, you can spot. But what stops a company from moving into greatness are all … [ Read more ]

Raad Al-Saady

We use a clear set of performance criteria and objectives to measure leaders’ performance and potential. We measure the engagement levels of their teams, their 360-degree feedback scores, and many other things and then categorize leaders on a potential/performance axis.

With high performance/low potential people, you make sure they’re in roles that get the most out of them while continuing to recognize their contribution. The high … [ Read more ]

Raad Al-Saady

You have a duty to find and keep great leaders — not only to produce results but also because they coach and mentor the next group of leaders. When people get promoted to their level of incompetence, they end up managing a group of people who are more talented than they are. Then they start playing politics because they’re insecure about the people below them. … [ Read more ]