Hire Better Managers: 35 Interview Questions for Assessing a Candidate

Spotting folks who can become high-impact leaders at your company is exceptionally challenging in an interview setting. While you can probe IC skills with a coding test or other function-specific take-home projects, unraveling all the nuances that go into managing people can be incredibly tricky — especially with just a narrow sliver of time with each candidate.

So when sitting down with management candidates, interviewers tend … [ Read more ]

40 Ideas to Shake Up Your Hiring Process

Many companies today are struggling to hire and retain talent, but more often than not the problem is self-inflicted: They’re simply not using a broad enough array of tools, sometimes because they don’t even know the tools exist. In this article, the authors list 40 tools — some familiar but underutilized, others unfamiliar and innovative — that can help companies find and keep the people … [ Read more ]

Jon Katzenbach, Carolyn Black

Many leaders are overlooking the people most critical to their organization’s success. Many organizations do now consider EQ, particularly in hiring. But they inadvertently filter against it. Self-awareness (candor) is often seen as highlighting weakness, self-regulation (restraint) is often seen as lack of passion, and empathy (awareness of others’ feelings) is often seen as an inability to make hard decisions. Promotions are most often based … [ Read more ]

Jon Katzenbach, Carolyn Black

According to [Frederick] Herzberg, the key to motivating workers is enriching their jobs by giving them enough responsibility, control, and data to facilitate growth and “play,” or experimentation. Today’s leaders and managers should ask themselves: Do employees have a view of and control over their work, from inputs to impact? Can they take on new but surmountable challenges? Is there room for them to make … [ Read more ]

Dharmesh Shah

For folks looking to get started [creating a culture code] [begin] with this prompt: Who are the kinds of people that we think we want to work with? These can’t be platitudes that everyone would say yes to. Like, we want to hire smart people. Intelligence can’t be a core cultural value because no one would say they want to hire stupid people. You have … [ Read more ]

The new HR: powered by big data and analytics

It is increasingly evident that analytics-informed decisions can solve challenges that HR traditionally faces across the employee life cycle in the organization, from recruitment to retirement. Let’s look at some of these challenges.

Elevate Your Performance Review Conversations with these 12 Expert Tips

But it doesn’t have to be such a chore. When done well, performance reviews are an incredibly valuable exercise that enables a manager and direct report to track growth over time, align on how the work impacts what matters most to the business, and build a more open and trusting relationship. The conversation should flow both ways — a back-and-forth dialogue, not a lecture.

That’s why … [ Read more ]

To Sustain DEI Momentum, Companies Must Invest in 3 Areas

Organizations of all sizes and across industries pledged their support to DEI initiatives in 2020, including building more diverse and equitable companies, and to using their power for good. Now, with the spotlight no longer shining quite so brightly on corporate DEI, how much progress have organizations made against their promises? To understand the state of DEI efforts since 2020, the authors looked at aggregated, … [ Read more ]

Watch Out for These 3 Gender Biases in Performance Reviews

Three kinds of bias often creep into the performance-review process, in ways that disproportionately affect women, especially when they choose to take advantage of the flexibility offered by hybrid and remote work. These biases are experience bias, which leads reviewers to overvalue tasks that are easy to define; proximity bias, which leads them to think that people in their immediate orbit do the most important … [ Read more ]

Ximena Vengoechea

When it comes to recruiting you can always tell someone what they want to hear, but within six months you’ll both know whether it’s true. Listening for what a candidate is truly looking for instead of just pitching will save you wasted cycles.

Strategic HR operating models drive business value and resilience

The current business landscape is being reshaped by disruptive technologies and an uncertain economic environment, prompting organizations to rethink their operations and ways of working. Factors such as higher turnover, remote work trends, and the need for upskilling and reskilling are putting pressure on HR departments. In response, HR leaders are developing innovative operating models that prioritize agility, proactive talent management, and innovation. These models … [ Read more ]

Christopher Mims

I don’t know that algorithms are, themselves, the root of the problems that we have in our labor markets these days. But I do think that management by algorithm facilitates an additional level of remove between management and frontline workers. And whenever you have that, whether it’s a geographic or a communications remove, or in this case abstracting people away through software and scheduling algorithms, … [ Read more ]

Competing in the New Talent Market

Organizations are reexamining how they recruit, develop, and retain talent. They have to, because the pandemic has accelerated three already existing trends among employees: the search for meaning; the desire for flexibility; and the pace of technological transformation. Employees increasingly are bringing a new set of values, needs, and desires to the workplace, and the worker-employer contract is changing as a result, fundamentally and permanently. … [ Read more ]

How a “Pay-to-Quit” Strategy Can Reveal Your Most Motivated Employees

Companies often have a hard time determining how motivated or committed their employees are, because employees know it goes against their own interests to declare themselves unmotivated or uncommitted. The solution to this problem is for companies to put incentives in place that encourage employees to reveal how they actually feel. In this article, the author, a behavioral economist, describes an incentive plan that has … [ Read more ]

Lessons on motivation from the odd friendship of Maslow and Frankl

Recently I was surprised to discover that two men whose philosophies I’ve compared and contrasted for years to help explain modern motivation science had a relationship where they did the same thing during their lifetime. We can all benefit from the relationship between Abraham Maslow and Viktor Frankl.

Stop Making the Business Case for Diversity

Eighty percent of Fortune 500 companies explain their interest in diversity by making some form of a business case: justifying diversity in the workplace on the grounds that it benefits companies’ bottom line. And yet, in a recent study, the authors found that this approach actually makes underrepresented job candidates a lot less interested in working with an organization. This is because rhetoric that makes … [ Read more ]

Pay for Performance: When Does It Fail?

The consensus in social psychology is that monetary incentives for performance have a detrimental impact on individual performance. Yes, under certain specific and limited conditions, rewards can reduce performance. Yet pay for performance schemes are ubiquitous. How can we resolve this divergence between theoretical recommendations and observed practices? Nirmalya Kumar and Madan Pillutla recommend solving the problem by designing smarter incentives that avoid these detrimental … [ Read more ]

Performance through people: Transforming human capital into competitive advantage

A dual focus on developing people and managing them well gives a select group of companies a long-term performance edge.

Nirmalya Kumar, Madan Pillutla

In order to understand the undermining effects of rewards, we must consider how the recipients are likely to interpret them. Specifically, the effects of a reward depend on how it affects the recipient’s perceptions of autonomy and competence. When monetary incentives interfere with an individual’s sense of autonomy or competence, they tend to decrease intrinsic motivation.