Jon Katzenbach, Carolyn Black

According to [Frederick] Herzberg, the key to motivating workers is enriching their jobs by giving them enough responsibility, control, and data to facilitate growth and “play,” or experimentation. Today’s leaders and managers should ask themselves: Do employees have a view of and control over their work, from inputs to impact? Can they take on new but surmountable challenges? Is there room for them to make mistakes? Is there an opportunity for feedback that can inform more experimentation? The people one works with also have a significant impact on employees’ feelings toward the work (just as much, if not more, than the person one works for). This is because of the contagious effect of how others feel about the work.

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