Selina Lo

In my company, there is a rule that all new managers need to know: that it’s not a given that their people [under them] will be paid less than they are. That’s part of becoming a manager—that you really have to enjoy enabling people. I want people who are good managers to be managers. I don’t want people to become managers just because they feel … [ Read more ]

Why People Crave Feedback—and Why We’re Afraid to Give It

How am I doing? Research by Francesca Gino and colleagues shows just how badly employees want to know. Is it time for managers to get over their discomfort and get the conversation going at work?

What AI Reveals About Trust in the World’s Largest Companies

BCG’s AI-based Trust Index enables companies to break down stakeholder perceptions of their trustworthiness. Analyses based on the Index have yielded valuable insights about what builds, sustains, or destroys trust.

Constantinos C. Markides

Simply communicating the choices you have made is often insufficient. What you really need to do is to communicate the choice and the alternatives considered and rejected in favor of the choice. It is the positioning of the choice relative to the alternatives considered that makes the choice clear to people. This means that what you need to say is not “We have decided to … [ Read more ]

The Five Cs Of Trust

Creating a high-trust environment isn’t easy, but applying these five principles on a day-to-day basis will get you there—and closer to real resiliency.

Martin Reeves, Jack Fuller

Companies often focus on executing one business model, and its associated targets and metrics become the main ways of judging success. But the dominance of such metrics can come at the expense of seeing possibilities and dabbling with new models. When there is a standard, clear way to measure and reward success, efforts in any other direction can look like failures or a waste of … [ Read more ]

When Leaders Say They Are Aligned—But Aren’t

Five key practices can unify leaders up, down, and across the organization—and spark concerted action.

Tobi Lütke

Your skill in decision-making is directly proportional to your quality of information acquisition. So, how good are you at making decisions? How good are you at acquiring information?

Jacqueline Brassey, Aaron De Smet, Ashish Kothari, Johanne Lavoie, Marino Mugayar-Baldocchi, Sasha Zolley

Although resilience and adaptability are linked, they are different in important ways. Resilience often entails responding well to an external event, while adaptability moves us from enduring a challenge to thriving beyond it. We don’t just “bounce back” from difficult situations—we “bounce forward” into new realms, learning to be more adaptable as our circumstances evolve and change.

Baba Shiv

It is in the anticipation of success that success itself resides.

Baba Shiv

As a current and/or future organization leader, you have to be effective at two things among others day in and day out. You have to be effective at making decisions, but even more important, I would argue you have to be effective at shaping others’ decisions. And when we go about shaping others’ decisions, what do we often end up doing? We present rational arguments. … [ Read more ]

35 Impactful Questions Managers Should Ask Themselves Regularly

We’ve found is that the most high-impact managers make a regular habit of setting aside moments of reflection, putting in the deliberate time and work it takes to gain a new perspective on their teams, their cross-functional relationships and their own effectiveness from a higher altitude.

It got us thinking — there’s certainly plenty of content on the questions managers should be asking others, whether it’s … [ Read more ]

Claudine Gartenberg

As … Viktor Frankl noted in his writings, we are motivated not so much by money or material objects as by a fundamental need for meaning in our lives, which may come from family, religion, our vocation or something else that acts as the modal force of who we are as individuals. Now, taking that insight and expanding it to companies in the shared sense, … [ Read more ]

Dwayne Johnson

Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come.

Vigilant Leaders: Paying Attention to What Matters Most

This Nano Tool from Wharton Executive Education offers strategies to help leaders better detect potential opportunities and threats and be proactive rather than reactive.

Richard Hofstadter

Business and life are built upon successful mediocrity, and victory comes to companies not through the employment of brilliant men, but through knowing how to get the most out of ordinary folks.

Jeff Lawson

Metrics are, in my opinion, the least important part of an annual plan because they’re not very strategic. The metrics tell us if we’re on the right path. But charting the right path is actually the hard work.

Dave Girouard

As CEO, if someone brings a problem to me, of course, I’m always anxious to solve it. But I’m always going to think, “How did this problem come to be? And how did it come to me? And should it have come to me?”

Russ Laraway

I think a lot of managers convince themselves that the person sitting across from them is an employee and our shared interest is about what we do here in this company today and tomorrow. And I think what I’ve learned is that the best managers say “No, no, no, that person sitting across from me is a human being, and I need to play a … [ Read more ]

Unpacking 5 Myths About Management

In science the key question is “Is it true?” In management the key question is “Does it work?” But context is critical: Just because an idea works in a particular case does not mean it is a universal truth.

If you set a stretch goal, make sure that the organization has some stretch in it, or it will break. To execute a strategy, you need a … [ Read more ]