Leading With an Invisible Hand

Adam Smith’s ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities-and the bottom line.

Getting the Full Picture

Do your employees see you as a manager or a leader? Do you really want to know? The Leadership Report Card gives you the answer — if you’re brave enough to hear it.

Buckingham and Coffman

To build commitment, managers must communicate with employees; assess their capacity to engage in various initiatives; give honest feedback; develop their strengths; identify their ‘blind-spots’; make decisions; and most of all, value each person’s unique style and capabilities.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Today’s insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals.

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities-and helps eliminate the obstacles-of bringing the popular and … [ Read more ]

X-treme Business Reengineering

Reengineering was just the first step. In the next decade, businesses will need to X-engineer to work with customers, partners, and suppliers.

Meeting of the Minds

Two of management’s foremost gurus-Peter Drucker and Peter Senge-discuss when the time is right to walk away from a good thing.

A Culture of Commitment

Beyond a healthy balance sheet, the softest of assets — personality — carries the day. That and other sentiments from Southwest Airlines chief Herb Kelleher.

An Unnatural Match?

In virtually every sphere, says Andrew Hacker, women and men are moving further apart.

A Measure of Success

You know a lot about your customers. You know who they are, where they live, what their buying habits are. And if you’re like most companies, you’ve done absolutely nothing with that pile of market intelligence. It just sits there, earning you no money and creating zero shareholder value. Here’s what your company needs to do to put all that hard-won information to work. … [ Read more ]

The Big Payoff Of Quicker Payments

In a tight economy, turning customer orders into hard, cold cash is every company’s most important business process. A combination of strategy and technology will keep it humming.

Richard F. Teerlink

Richard F. Teerlink, a CPA by education and training, has served as an auditor, controller, strategic planner, plant manager, and vice president. His greatest success is the turnaround of Harley-Davidson. He joined the company in August 1981, two months after the management buyout, as Chief Financial Officer. In 1982 Teerlink was elected to the Board of Directors. He was one of the driving forces behind … [ Read more ]

Business and the Spirit: Management Practices that Sustain Values

“We have come to somehow, almost unconsciously, accept the idea that the ends justify the means. If organizations need to be centralized, lean and mean, impermanent, and control-oriented in order to succeed in the marketplace, this is the way it is and we need to accept these facts…[I] suggest that the premise is wrong and so is the conclusion…the evidence continues to grow that organizations … [ Read more ]

Thanks for the (Corporate) Memories

When employees leave, vital institutional knowledge may be lost forever. Here are ways to improve your corporate memory.

The Venture Imperative

Innovation has become a game of corporate life or death: Produce and market successful new ideas, and a company thrives; ride competitors’ coattails, and the company eventually falls by the wayside. Yet continuous innovation has traditionally been as risky and difficult as it is essential. How can corporations create an environment that has enough freedom to allow for innovation, while providing enough structure to control … [ Read more ]

Peter Drucker

The first constant in the job of management is to make human strength effective and human weaknesses irrelevant. That’s the purpose of any organization, the one thing an organization does that individuals can’t do better. The second constant is that managers are accountable for results, period. They are not being paid to be philosophers; they are not even being paid for their knowledge. They are … [ Read more ]

Is It Too Risky To Run A Company?

Business and risk have always been inseparable, if not synonymous. But given current geopolitical instability, gyrating stock markets and the fragility of most new business models even the most tough-minded entrepreneurs are struggling to remain sanguine.

Is it really true, though, that the corporate environment is markedly more risky than in earlier times? Has the increased scale of risk not been matched by advances in … [ Read more ]

Organizing Genius: The Secrets of Creative Collaboration

For years, Warren Bennis has written about leadership in works such as Learning to Lead, Beyond Leadership, and the bestselling On Becoming a Leader. His aim in these well-received titles was to catalog the traits and styles of leadership that help individuals excel in their work. In his new book (and already another bestseller) Organizing Genius, Bennis declares the age of the empowered individual ended: … [ Read more ]

Averting Disaster

Think giving CPR to companies in crisis is hard? Try doing it in the middle of a downturn.