Harold Evans

The recognition of the tension between values and numbers is the first requirement of the strategic manager, and it is the effective reconciliation of that tension that marks a great manager.

Who Decides How Much to Spend On IT?

When it comes to technology, too often company executives cede decision making to the IT department. This excerpt from Harvard Business Review questions who should make decisions about long-term IT strategy.

IT Projects Under A Microscope

Companies can’t make the right decisions about which projects to green-light, expand, downsize, or cut unless they’ve put in place good processes to keep track of exactly how much they’ve invested in various deployments, how those installations are progressing, and how closely they track with strategic business goals…Portfolio-management software provides data and reports that help executives make smarter decisions.

Karen Stephenson’s Quantum Theory of Trust

Companies can analyze, engineer, and elevate their own human networks, says the pioneering social scientist.

Editor’s Note: This article discusses the concept of network analysis, a useful but as-yet underutilized management tool (one that doesn’t even appear on Bain’s management tools survey).

Special Report on Travel & Entertainment Expense

Travel and entertainment (T&E) is second only to payroll as the largest area of discretionary expense in a corporate budget. As travel costs continue to climb, this special report examines what CFOs and other finance managers can do to bring these expenditures back down to earth. In the report you’ll find links to articles and a Web directory of associations, consultants, and T&E providers, as … [ Read more ]

2002: The Year of the Apology

Earlier this fall, Safeway, a food retailer based in Pleasanton, Calif., took out radio and television ads apologizing to customers of some recently-acquired grocery stores for changes in these stores’ operations. Safeway joined what seems to be a long list of apologizers – from investment bankers to fast food corporations – who have recently expressed regret for a variety of mistakes. With a year full … [ Read more ]

The Reality of Management

Reviews writings about management in practice, and describes some of the results of social research in management, with a minimum of jargon. Compares and contrasts managers’ jobs, and discusses various industries, settings, and situations in which managers work, including the locality, country, the organization, and particular characteristics and obstacles. Also examines decision making, leadership and development, modern management, management in large environments, and the future … [ Read more ]

Keeping The Competitive Edge

It’s not enough to have a competitive advantage. You also need to hold onto it.

Yves Doz

dean of executive education at INSEAD and author of “Alliance Advantage: The Art of From Global to Metanational: How Companies Win in the Knowledge Economy” and “Creating Value through Partnering” (written with Gary Hamel)

Partnering and the Balanced Scorecard

Created in 1992, the Balanced Scorecard has become an effective tool for managing strategy. Now authors Robert S. Kaplan and David P. Norton propose using it to communicate values and vision to employees and partners. The payoff? Better strategic relationships with partners.

John Harvey-Jones

In my philosophy of management it follows that if the strategic objective has been worked out together and agreed, and the right conditions have been created in which people can be switched on, the ‘how’ of what is to be achieved is a matter for delegation.

The Penguin Takes Flight

After creating a program that makes Linux as easy to use as Windows, Miguel de Icaza is trying to make it just as simple to produce open-source versions of thousands of new Windows applications. So why isn’t Microsoft worried?

Digital Paper Trail Becomes Your Identity

Whether you like it or not, your identity is no longer something fixed, and no longer a simplistic formula consisting of your name, date of birth, and tax ID number. Today, your identity changes as your behavior does. It arises from not only simple, static data, but also from information about where you go online, what you buy, whom you call, where you call from, … [ Read more ]

Calvin Coolidge

Nothing in the world can take the place of persistence.
Talent will not; nothing is more common than unsuccessful men with great talent.
Genius will not; unrewarded genius is almost a proverb.
Education will not; the world is full of educated derelicts.
Persistence and determination alone are omnipotent.

Randy Komisar

Randy Komisar incubates Silicon Valley start-ups and helped launch WebTV and TiVo, among other companies. He is the former CEO of LucasArts Entertainment and Crystal Dynamics, a cofounder of Claris Corporation, and former CFO of GO Corp. He is author of The Monk and the Riddle: The Education of a Silicon Valley Entrepreneur.

Platforms for Growth

GM and Deere show how adding communication technology to existing products can allow for innovative services.

Building Project-Management Centers of Excellence (With CD-ROM)

PM Consultant Bolles explains how to drive project management expertise into every corner of the organization using centers of excellence. Half of the book describes how to create the centers; half describes Project Management Institute’s Methodology Guidelines. A CD-ROM includes all of the book’s tools and templates in MS Word and Excel files.

David Pottruck

co-CEO of Charles Schwab & Co.