4767 Posts Found

To finish first, you have to work fast. Ray Evernham – NASCAR’s top crew chief and the man behind race-car champ Jeff Gordon – offers lessons from the pit on teamwork, surprise, and the pursuit of perfection.

Content: Article | Author: Chuck Salter | Source: Fast Company | Subjects: Leadership, Management

People don’t do what you expect but what you inspect.

Content: Quotation | Source: Forbes | Subjects: Measurement, Organizational Behavior

A book for non-technicians among the executive ranks who want to get an in-depth look at Six Sigma. This book is a major achievement that can be expected to have enduring value for years to come.

Content: Book | Author: George Eckes | Subjects: Management, Operations

most famous as the author of The Goal.

Content: Thought Leader | Source: ManagementLearning.com | Subject: Management

Fred Reichheld was the first to prove the enormous impact retention — or customer loss — can have on the bottom line. His ground-breaking 1996 book, “The Loyalty Effect,” demonstrated conclusively that a 5% increase in customer retention can, depending on the industry, result in an increase in profits of up to 95%. Reichheld’s more recent title, “Loyalty Rules,” describes the key role played … [ Read more ]

Content: Online Resource | Author: Frederick F. Reichheld | Source: Bain & Company | Subjects: Management, Marketing / Sales

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This article (part 2 in a series) takes a look at the difference between criticism and feedback and offers some useful tips for offering constructive and well-received performance feedback.

See other articles in this series:
Part 1: Why We Shoot the Messenger
Part 3: Getting the Message

Also see, “Everyone’s A Critic”

Content: Article | Authors: Gary R. Casselman, Ph.D., Timothy C. Daughtry, Ph.D. | Source: CEO Refresher | Subjects: Management, Personal Development

CEO of HP-Compaq and former executive with Lucent.

Content: Thought Leader | Source: Fast Company | Subject: Management | Industry: Personal Computer

Build the business case for improving your supply chain on three pillars: customer needs, strategic sourcing, and information flows.

Content: Article | Author: Robert Handfield | Source: Optimize Magazine | Subjects: Management, Operations

Chris Argyris, professor emeritus of education and organizational behavior at Harvard University, argues that most business advice given to managers by experts is impossible to execute. By becoming better judges of the limitations and value in business advice, managers can get more value from it. This book is not easy reading, but is well worth the effort.

Content: Book | Author: Chris Argyris | Subjects: Consulting / Analytical Tools, Management | Industry: Consulting

“Rather than a single solution to be imposed everywhere, [spiral dynamics] is a modern evolutionary process whereby different concepts of leadership influence emerge. What this produces is a synthesis of all the different approaches to leadership, management, organization design, motivation and communication. None of them is rejected; rather they are aligned on a ‘scaffolding’ or ‘library shelf’. We use the metaphor of a spiral, an … [ Read more ]

Content: Article | Authors: Don Beck, Sarah Powell | Source: Emerald Now | Subjects: Management, People

CEO of eBay

Content: Thought Leader | Source: Fast Company | Subject: Management

Conventional wisdom says to get back to basics.
Conventional wisdom says to cut costs.
Conventional wisdom is doomed.
The winners are the innovators who are making bold thinking an everyday part of doing business.

Editor’s Note: The meat of this article is found in the three systemic beliefs that inhibit innovation and the four dominant innovation lenses toward the middle of the article.

Content: Article | Author: Gary Hamel | Source: Fast Company | Subjects: Innovation, Management

Co-founder, current chairman and past CEO of Southwest Airlines

Content: Thought Leader | Source: Babson Insight | Subject: Management | Industry: Airlines

People today…have tried all the other management systems. They are all good in their way but they’re all intended for different people at different levels; once they can achieve the ‘match’, they make all the sense in the world.

Content: Quotation | Source: Emerald Now | Subject: Management

It is well understood that in today’s world of discontinuous change, there is no continuity without constant renewal…There are two core challenges to making innovation a deep capability in any organization. First, most companies have a very narrow idea of innovation, usually focusing just on products and services. We need to enlarge our view of innovation. Second, most companies devote much more energy to optimizing … [ Read more ]

Content: Article | Author: Gary Hamel | Source: Leader to Leader | Subjects: Innovation, Management

I recommend you read an interview with the authors in Across the Board at:
Content: Book | Authors: James Maxmin, Shoshana Zuboff | Subject: Management

From its humble start in 1868 in Marysville, Ohio, as a seller of hardware and seeds, the Scotts Company has grown into the world’s number one marketer of branded consumer lawn and garden products. Its expansion into Europe in the 1990s marked the company’s first foray into the region, an area US managers felt was ripe for growth. But after buying five businesses … [ Read more ]

Content: Case Study | Authors: Luk N. Van Wassenhove, Margaret Vaysman, Regine Slagmulder | Source: INSEAD | Subjects: Management, Operations | Company: The Scotts Company

Over the past few years, entrepreneurs have forged a quiet revolution in compensation, carving out bold new incentive programs. What they’re discovering is that the right pay strategy can transform a company.

Content: Article | Author: Christopher Caggiano | Source: Inc. Magazine | Subjects: Human Resources, Management

The self-fulfilling prophecy maintains that “what you expect is what you get.” High expectations lead to high performance; low expectations lead to low performance. The three parts of the self-fulfilling prophecy triangle include:
– Assumptions
– Manager/leader expectations and behavior
– Employee reactions

Content: Article | Author: Paul B. Thornton | Source: CEO Refresher | Subject: Management