Elton Mayo and the Hawthorne Studies
This article provides an overview of the landmark study by Elton Mayo, an Australian anthropologist from Harvard, and its implications for management history.
Content: Article | Author: Robin Stuart-Kotze | Source: TheWorkingManager.com | Subjects: History, Management
The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company
Content: Book | Authors: Patrick D. McCarthy, Robert Spector | Subjects: Customer Related, Management
Innovation in all things! Developing creativity in the workplace
“Many books and management experts have predicted a world into the next millennium of rapidly increasing change and the need for managers to be able to respond in ways that have not been previously imagined. In this article we set out a way in which both managers and trainers can act differently in order to create a creative climate within their organization.”
Editor’s Note: I found … [ Read more ]
Content: Article | Authors: Almeric Johnson, Dave Sharman | Source: ManagementFirst | Subjects: Innovation, Management
Alfie Kohn
When responsible action, the natural love of learning, and the desire to do good work are already part of who we are, then the tacit assumption to the contrary can be fairly described as dehumanizing.
Content: Quotation | Source: CEO Refresher | Subjects: Management, Organizational Behavior
Serious Play: How the World’s Best Companies Simulate to Innovate
Content: Book | Authors: Michael Schrage, Tom Peters | Subjects: Management, Organizational Behavior
What We Learned in the Rainforest: Business Lessons from Nature
Content: Book | Authors: Bill Shireman, Tachi Kiuchi | Subjects: Management, Social Responsibility (ESG)
Net Worth
Content: Book | Authors: John Hagel III, Marc Singer | Subjects: IT / Technology / E-Business, Trends / Analysis
Warren Bennis
Managers do things right. Leaders do the right thing.
Content: Quotation | Source: Financial Times | Subjects: Leadership, Management
Now, Discover Your Strengths
Amazon.com’s Best of 2001
Effectively managing personnel–as well as one’s own behavior–is an extraordinarily complex task that, not surprisingly, has been the subject of countless books touting what each claims is the true path to success. That said, Marcus Buckingham and Donald O. Clifton’s Now, Discover Your Strengths does indeed propose a unique approach: focusing on enhancing people’s strengths rather than eliminating their weaknesses. Following up … [ Read more ]
Content: Book | Authors: Donald O. Clifton, Ph.D., Marcus Buckingham | Subjects: Management, Organizational Behavior
In Sync: Aligning Costs with Customer Value Creation
Is your firm applying its efforts to the things that matter most to your customers? Are you wasting resources and failing to meet customer needs while missing market share? Many companies fail to apply resources to best meet customer needs. Prof. McNair and Polutnik show the real metrics that matter here and give you a perspective on how to improve your competitive position without spending … [ Read more ]
Content: Article | Authors: C.J. McNair, Lidija Polutnik | Source: Babson Insight | Subjects: Customer Related, Management
Financial Times > Management Gurus
Financial Times takes a look at a dozen or people widely recognized as management gurus. Hardly a comprehensive treatment (each individual is treated in a cursory fashion and the selection of people ignores many) but of use to those interested in these types of businesslumninaries.
Content: Online Resource | Source: Financial Times | Subjects: Management, People
John Dingell
You decide the substance and I’ll decide the process, and I’ll beat you every time.
Content: Quotation | Source: Unknown | Subjects: Miscellaneous, Process
Forecasting in Conflicts: How to Predict What Your Opponent Will Do
J. Scott Armstrong is a marketing professor at Wharton and author of the recent book, Principles of Forecasting. In the article that follows, he talks about his research into role-playing as a tool for leaders in both business and government who face crucial decisions in situations ranging from military clashes to marketing challenges.
Content: Article | Source: Knowledge@Wharton | Subjects: Best Practices, Management
How Toyota Turns Workers Into Problem Solvers
Toyota’s reputation for sustaining high product quality is legendary. But the company’s methods are not secret. So why can’t other carmakers match Toyota’s track record? HBS professor Steven Spear says it’s all about problem solving.
Content: Article | Author: Steven Spear | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Best Practices, Management
Everything Must Go: Business Process Outsourcing
Eager to focus on the things they do best, companies have turned to business process outsourcers for virtually everything else.
Content: Article | Author: Russ Banham | Source: CFO Publishing | Subjects: Management, Outsourcing / BPO
Sales Management Audit
“Sales management is where the real test of the business is made. Will the customers buy at a price, in sufficient quantity and according to the stock and manufacturing plan in a way that will enable the company to make a profit? Good sales management does not just happen.” Here is an article and associated sales audit exercise related to that all-important topic.
Content: Article | Author: John Agate | Source: TheWorkingManager.com | Subjects: Management, Marketing / Sales
Lee Coker
The members of Lee Coker’s team have varying degrees of experience and successes. How can he best manage this mixed group so that each person achieves his or her goals, as well as the milestones of the overall organisation? Professor Jean-Francois Manzoni and Research Fellow Jean-Louis Barsoux illustrate the challenges of operational management in this case study.
Content: Case Study | Authors: Jean-François Manzoni, Jean-Louis Barsoux | Source: INSEAD | Subjects: Management, Organizational Behavior
Fighting the Enemy Within
Recessionary times can be murder on office politics— especially when devious practices and backstabbing are rampant. Resuscitate teamwork and find solutions with this Harvard Management Update article.
Content: Article | Author: Loren Gary | Source: Harvard Business School (HBS) | Subjects: Management, Organizational Behavior
Outsourcing – Timing is Everything
Although outsourcing is an extremely valuable business tool, it’s no different from other tools. An understanding of when and why to outsource is crucial.
Content: Article | Author: Peter Bendor-Samuel | Source: CEO Refresher | Subjects: Management, Organizational Behavior
TenStep Project Management Process
“This web site is designed to provide the information necessary to successfully manage projects of all kinds. In many project management sites you are sent to links to order books. On others, you find a professor’s notes from a college class. Here you will find much of what you need to be a successful Project Manager, including a step by step approach, starting with the … [ Read more ]
Content: Online Resource | Author: Tom Mochal | Subject: Project Management
