Real Options: Valuing Flexibility in Strategic Investments

How do you make decisions about business investments when the outcome and likely cash flows are almost unknowable? A new tool, real options analysis is now being used by firms like Merck and Shell. Professor Hevert explains how real options work, why it differs from older financial analysis and how it can be used to help make better decisions on highly risky multi-phase investments, … [ Read more ]

How to Make Meetings Work

Jack Welch

The big companies that get into trouble are those that try to manage their size instead of experiment with it.

Does strategy really matter anymore?

Has the recent dot-com episode, and have the terrible events of September 11th, somehow changed the rules of the game? Is the idea of strategy founded on an illusion of rationality and the possibilities of control? Is there a geographical context to strategy making that somehow informs those who do business in Europe? Are ‘visions’ and ‘missions’ now more appropriate ways of thinking about corporate … [ Read more ]

The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation

This book addresses the generation-old question of why the Japanese are so successful in business. The authors, professors of management at Hitosubashi University, contend that Japanese firms are successful because they are innovative, that is, because they create new knowledge and use it to produce successful products and technologies. They identify two types of organizational knowledge: explicit knowledge, contained in procedures and manuals, and tacit … [ Read more ]

Deming’s 14 Points

W. Edwards Deming was the senior ‘guru’ of quality management, and his 14 points are his prescription for the achievement of quality. His basic message is that the cause of inefficiency and poor quality is the system, not the people, and it is management’s responsibility to correct the system to achieve desired results. Here is a refresher on the basics of quality productivity – the … [ Read more ]

Culture of Collaboration

The biggest challenge of getting employees to work together online isn’t a technological problem–it’s a cultural and organizational one. Here are 10 recommendations for getting employees to adopt collaborative tools and use them in an effective way.

Taking a 2 by 2 to Your Direct Reports

With increased span of control and reduced layers of management, managers and executives must focus and prioritize their energy and time. A 2 by 2 framework can help.

F. Scott Fitzgerald

Show me a hero and I’ll tell you a tragedy.

Leo Tolstoy

I sit on a man’s back, choking him and making him carry me, and yet assure myself and others that I am very sorry for him and wish to ease his lot by all possible means-except by getting off his back.

Best Beats First

“There are a few exceptional cases where being first virtually guarantees a sustainable advantage; they generally fall into three categories. First, if you can lock up ironclad patent protection, then you’re set for years. Second, if you have a proprietary industry standard, such as MS-DOS, you can hold a dominant position despite the presence of better solutions. Third, if customers find it too much of … [ Read more ]

A Call to Innovation

“While many performance improvement programs have talked about innovation and the word is showing up increasingly in advertisements and mission statements, there seems to be little genuine understanding of how to build an innovation organization. We believe that the shift to innovation organizations will not come through programs, regardless of how well thought out they are. It will come by severing ties with the past. … [ Read more ]

Project Management – Getting Started With Your Lights On!

Project management skills and project membership skills are becoming increasingly valued as work involves change, new initiatives, and a series of projects to add value for internal and external customers. Here is a checklist to ‘sharpen the saw’ for effective project management.

Learning From the Future

At long last, business is no longer ignoring the past. But the real challenge for managers is learning from what is yet to come.

TheWorkingManager.com

‘Learning for free at your own pace and in your own time’ is the motto of this intelligent and easy-to-use site with the devilishly long name. The site covers a variety of topics from motivation to corporate culture to team building. Its design is simple and clear, with logical cross-links that lead to related topics and references, making for efficient navigation. The glossary is a … [ Read more ]

The Ins and Outs of Internal Customer Service

One concept to emerge from this drive for quality is internal customer service; the idea that an organization consists of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. The basic assumption is that if everybody strives to provide their “internal customer” with better service, then the end customer will receive higher … [ Read more ]

Performance Improvement – A Classic Checklist

Improving Performance by Rummler and Brache remains a classic reference for organization design, process re-engineering, and performance improvement. Their central theme is an approach which examines ‘performance’ at three conceptual ‘levels’ – that of organization strategy and structure, that of key business processes, and that of individual ‘job performers’. An effective and integrated approach requires a view of all three dimensions.

Here is a … [ Read more ]

Managing Across Borders: The Transnational Solution

The second edition of Managing Across Borders: The Transnational Solution, by Christopher A. Bartlett of the Harvard Business School and Sumantra Ghoshal of the London Business School, is a dynamic update of the authors’ pioneering research into management on a global stage. Even more timely now than when it was originally conceived over a decade ago, the book–which was previously published in nine languages and … [ Read more ]

Successful Meetings

Here is a booklet compiled to highlight those tasks and proceedings that are necessary to ensure productive and effective meetings. Written for Scouts but of general use for anyone conducting meetings.