A Call to Innovation

“While many performance improvement programs have talked about innovation and the word is showing up increasingly in advertisements and mission statements, there seems to be little genuine understanding of how to build an innovation organization. We believe that the shift to innovation organizations will not come through programs, regardless of how well thought out they are. It will come by severing ties with the past. … [ Read more ]

Project Management – Getting Started With Your Lights On!

Project management skills and project membership skills are becoming increasingly valued as work involves change, new initiatives, and a series of projects to add value for internal and external customers. Here is a checklist to ‘sharpen the saw’ for effective project management.

Learning From the Future

At long last, business is no longer ignoring the past. But the real challenge for managers is learning from what is yet to come.

TheWorkingManager.com

‘Learning for free at your own pace and in your own time’ is the motto of this intelligent and easy-to-use site with the devilishly long name. The site covers a variety of topics from motivation to corporate culture to team building. Its design is simple and clear, with logical cross-links that lead to related topics and references, making for efficient navigation. The glossary is a … [ Read more ]

Performance Improvement – A Classic Checklist

Improving Performance by Rummler and Brache remains a classic reference for organization design, process re-engineering, and performance improvement. Their central theme is an approach which examines ‘performance’ at three conceptual ‘levels’ – that of organization strategy and structure, that of key business processes, and that of individual ‘job performers’. An effective and integrated approach requires a view of all three dimensions.

Here is a … [ Read more ]

The Ins and Outs of Internal Customer Service

One concept to emerge from this drive for quality is internal customer service; the idea that an organization consists of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. The basic assumption is that if everybody strives to provide their “internal customer” with better service, then the end customer will receive higher … [ Read more ]

Managing Across Borders: The Transnational Solution

The second edition of Managing Across Borders: The Transnational Solution, by Christopher A. Bartlett of the Harvard Business School and Sumantra Ghoshal of the London Business School, is a dynamic update of the authors’ pioneering research into management on a global stage. Even more timely now than when it was originally conceived over a decade ago, the book–which was previously published in nine languages and … [ Read more ]

Successful Meetings

Here is a booklet compiled to highlight those tasks and proceedings that are necessary to ensure productive and effective meetings. Written for Scouts but of general use for anyone conducting meetings.

The Palette of Management Development

The central challenge of management development is to control and manage the learning process of managers, focused on individual development and career success and/or reaching organizational goals.

Unlocking the Secrets of Business Innovation

Good managers make quick, sound and efficient decisions. However, they must be willing to accept ambiguity and uncertainty when dealing with creative product ideas, says Thomas Mannarelli.

Jack Welch

We’ve long believed that when the rate of change inside an institution becomes slower than the rate of change outside, the end is in sight. The only question is when.

Why Corporate Budgeting Needs To Be Fixed

Not to mince words, but corporate budgeting is a joke, argues HBS professor emeritus Michael C. Jensen in this Harvard Business Review excerpt. The problem isn’t with the budget process—it’s when budget targets are used to determine compensation.

Buying More and Consuming Faster: Role of Sales Promotions in Postpurchase Consumption

Sales promotions encourage consumers to stockpile. But what happens next? Do consumers accelerate their consumption of these products or simply wait longer before repurchasing? To address these questions, Professors Pierre Chandon and Brian Wansink develop a framework of postpurchase consumption decisions which looks at how we decide when and how much to consume.

Alliances Power Corporate Renewal

“Alliances force managers to rethink their businesses. By offering them an opportunity to recast the value chain differently, managers are asked to radically alter their view of how to compete in their industries. Often they are able to reformulate the rules of the game. Thus, alliances offer an opportunity for managers to be entrepreneurial.”

See ‘Using Alliances To Create Value And Competitive Advantage’, an audio … [ Read more ]

When to Say When: Self-Rationing, Self-Control, and Consumer Choice

With limited resources of money, goods, and time, we all have to make tough consumption choices. Big decisions such as buying a house or taking a holiday, usually have clear-cut constraints. But what about smaller scale decisions? When it comes to the little things, how do we know when to say when? Professor Klaus Wertenbroch explains.

Jack Stack

CEO of SRC Holdings Corp. (formerly Springfield Remanufacturing Corp.) and evangelist for open-book management.

Joe Mansueto

Morningstar founder

Caught In The Act – How to Acknowledge People Without Turning Them Off

Everybody likes to be acknowledged and appreciated for their efforts. Or do they? Most companies have a formal way of acknowledging employees with such things as annual award banquets, top sales awards and certificates. There are a couple major pitfalls to these programs…

Strategy as if Knowledge Mattered

Managing knowledge is hot! Before we get carried away, why not stop to link knowledge and strategy?