Deming’s 14 Points [Archive.org URL]

W. Edwards Deming was the senior ‘guru’ of quality management, and his 14 points are his prescription for the achievement of quality. His basic message is that the cause of inefficiency and poor quality is the system, not the people, and it is management’s responsibility to correct the system to achieve desired results. Here is a refresher on the basics of quality productivity – the foundation for much of our current management thinking.

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