Taina Savolainen

Taina Savolainen, one of Finland’s leading experts in quality management, was recently nominated Professor of Organization and Management at the University of Jyväskylä, School of Business and Economics. Previously she held the positions of Professor of Quality Management at Helsinki University of Technology, Lahti Center and the University of Oulu, Faculty of Economics and Industrial Management.

Behind the WebCam: Effective Leaders of the Virtual Pack

Inter-organisational alliances, flatter organisational structures and globalisation are all forcing businesses to adapt to manage activities that span geographical and organisational boundaries. It’s the age of a new kind of ‘virtual’ knowledge worker. The authors of this article ask what factors contribute to effective leadership in virtual team environments. They assembled thirteen culturally diverse global teams from locations in Europe, Mexico and the US, … [ Read more ]

Is Your Company In Synch?

How do you build broad customer relationships when your company is partitioned by product lines, business units, and geography? This Harvard Business Review excerpt urges you to take a tip from your Palm PDA and synchronize.

Getting Along: The Factors of Social Capital

Economics predict that people will act selfishly, yet experiments and real-life experience show that altruism and cooperation towards a public good are always possible. Professors Rafael Rob and Peter Zemsky study how social capital (the cooperativeness of the workforce) can be increased by balancing incentives with the experience of prior cooperation in the workforce.

Think local, organize . . . ?

New evidence suggests that the most popular routes to global success are not always reliable.

Note: written in 1993 so the early part of the article is not of much value – read on toward the bottom for useful tidbits, namely the 11 traits correlated with high performance in international markets

David Hume (Scottish philosopher)

Truth springs from arguments amongst friends.

Lorne Lieberman

Founder and CEO of Barewalls.com, “the most comprehensive website and resource for art prints and posters; framed and unframed on the Internet”

What You Don’t Know About Making Decisions

As you weigh the options for your company’s next step, how do you decide which way to turn? HBS professors David A. Garvin and Michael A. Roberto offer some tips in this excerpt from Harvard Business Review.

Wharton on Making Decisions

Jim Collins

Good is the enemy of great. That’s why so few things become great.

The Welch Legacy: Creative Destruction

“Corporations are built on the assumption of continuity; hence their focus is on operations. Capital markets are built on the assumption of discontinuity; their focus is on creation and destruction. This is the central contradiction of the life of a corporation: It cannot succeed without excellent operations, but it will fail if it focuses primarily on operations. Corporations are afflicted with the survivor’s curse: Most … [ Read more ]

Leaders for the Long Haul

Article discusses “appreciative inquiry,” a management tool developed by David Cooperrider, an associate professor at Case Western Reserve University. Highlighted is its application at Roadway Express.

The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything

Crawford and Mathews, marketing consultants with Cap Gemini Ernst & Young (CGEY) and FirstMatter, respectively, break down marketing into five attributes: access, experience, price, product, and service. They argue that successful businesses are those that excel in one of these areas, are good in another, and are at least average in the rest. Wal-Mart, they say, is dominant on price and maintains a good selection … [ Read more ]

You’re In Charge, Now What?

How do you quickly establish yourself with those you lead? What do you do first? A Leadership Guide for new supervisors.

Anne M. Mulcahy

Anne M. Mulcahy was appointed president and COO of Xerox Corp. on May 11, 2000

John Lubbock

What we see depends mainly on what we look for.

Fog Cutter: Leading in Uncertain Times

Uncertainty poses a defining test for any leader. So some leaders take cues from Marines and fighter pilots who have a unique approach to disorienting situations.

The Negotiator’s Secret: More Than Merely Effective

What turns merely effective negotiators into all-out expert negotiators? The ability to overcome six common mistakes, according to HBS professor James K. Sebenius. In this excerpt from the Harvard Business Review, he describes one of the most glaring.

Beyond Training: Reconceptualising Learning at Work

“In a relatively known and predictable world rational solutions can be planned, for training as for anything else. A programme can be organised and implemented so that a workforce acquires the skills it needs. These skills will be the possessions of individuals. But perhaps we are beginning to see the limitations of this way of understanding things. To conceive learning objectives as WISE and OPEN … [ Read more ]