Leaders for the Long Haul

Article discusses “appreciative inquiry,” a management tool developed by David Cooperrider, an associate professor at Case Western Reserve University. Highlighted is its application at Roadway Express.

The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything

Crawford and Mathews, marketing consultants with Cap Gemini Ernst & Young (CGEY) and FirstMatter, respectively, break down marketing into five attributes: access, experience, price, product, and service. They argue that successful businesses are those that excel in one of these areas, are good in another, and are at least average in the rest. Wal-Mart, they say, is dominant on price and maintains a good selection … [ Read more ]

You’re In Charge, Now What?

How do you quickly establish yourself with those you lead? What do you do first? A Leadership Guide for new supervisors.

Anne M. Mulcahy

Anne M. Mulcahy was appointed president and COO of Xerox Corp. on May 11, 2000

Fog Cutter: Leading in Uncertain Times

Uncertainty poses a defining test for any leader. So some leaders take cues from Marines and fighter pilots who have a unique approach to disorienting situations.

John Lubbock

What we see depends mainly on what we look for.

The Negotiator’s Secret: More Than Merely Effective

What turns merely effective negotiators into all-out expert negotiators? The ability to overcome six common mistakes, according to HBS professor James K. Sebenius. In this excerpt from the Harvard Business Review, he describes one of the most glaring.

Beyond Training: Reconceptualising Learning at Work

“In a relatively known and predictable world rational solutions can be planned, for training as for anything else. A programme can be organised and implemented so that a workforce acquires the skills it needs. These skills will be the possessions of individuals. But perhaps we are beginning to see the limitations of this way of understanding things. To conceive learning objectives as WISE and OPEN … [ Read more ]

What Can M&A Process Do for You? Ask the CEO Who Stole Your Deal!

The failure of most mergers and acquisitions to deliver their cost of capital has been well documented and quantified. What hasn’t been discussed as openly is the cost of the deals that got away–often because potential suitors do not have the right valuation procedures in place.

Bruce Mau

The wrong answer is the right answer in search of a different question.

In Pursuit of Growth and Profits

To grow and consistently exceed profit expectations businesses need to understand and apply the eight business basics of profitable growth.

E-Business in the Year 2000

A summary of an American Management Association (AMA) survey which queried CEOs, CFOs, COOs, and other top executives at 500 AMA member organizations on the impact, challenges and opportunities of E-business as it relates to their organizations.

Why Knowledge Programs Fail: A C.E.O.’s Guide to Managing Learning

Senior executives at many of the largest corporations around the world have embraced knowledge or learning as part of their long-term vision. A focus on knowledge and learning makes sense: knowledge is increasingly an important source of competitive advantage. However, the business impact of most knowledge management or learning organization programs is modest at best. We estimate that about one-sixth of these programs … [ Read more ]

Jack Welch

Insecure managers create complexity. Frightened, nervous managers use thick, convoluted planning books and busy slides filled with everything they’ve known since childhood. Real leaders don’t need clutter. People must have the self-confidence to be clear, precise, to be sure that every person in their organization understands what the business is trying to achieve. But it’s not easy. You can’t believe how hard it is for … [ Read more ]

Harvard Management Update – Fending Off a Giant

Burning Questions 2001 brought together 21 of the top thinkers and practitioners in the field of management to address the most critical challenges businesses face right now. At the conference, this panel of experts offered recommendations about how to respond to the entrance of a large competitor into your market space. We’ve compiled and edited their responses for you to download with our compliments. This … [ Read more ]