Outsourcing Trends
Business Process Outsourcing (BPO) Market
Supply Chain Risk: Deal With It
Suddenly your supply chain is full of weak links, everything from terrorism to political instability to dock strikes. Could you and your customers withstand a disruption?
Content: Article | Author: David Stauffer | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Operations, Risk Management
The User’s Guide to Reengineering
Reengineering requires clear aims and realistic goals if your organisation is to succeed with the process where so many others have failed.
Content: Article | Authors: Janet Voute, Orit Gadiesh | Source: Bain & Company | Subjects: Management, Operations
The Four Phases of Continuous Sourcing
Purchasing can deliver ongoing benefits, but only if it cycles through a series of linked disciplines.
Content: Article | Authors: Hugh Baker, Tim Laseter | Source: strategy+business | Subject: Operations
Service Management: Building Profits After the Sale
After-sale parts and services are the new frontier of competitive differentiation and profit enhancement, offering nearly double the profit potential of first-time product sales. Of course, capitalizing on this opportunity is not simple, since comprehensive service management can complicate the typical company’s supply chain. However, new strategies, infrastructures and tools-combined with informed oversight-make it possible to create and deliver after-sale support more profitably than ever … [ Read more ]
Content: Article | Authors: Ajit Kambil, Michael Dennis | Source: Accenture | Subjects: Marketing / Sales, Operations
eSourcing Capability Model (eSCM)
Supply Chain Innovations: Five Big, Bold Trends
The supply chain initiatives of the past decade rewrote the book on supply chain management. But what might be the next decade’s supply chain management innovations? Accenture’s supply chain management experts identify five major trends driving the innovative thinking of tomorrow’s supply chain leaders.
Content: Article | Authors: Allen J. Delattre, David L. Anderson | Source: Accenture | Subjects: Operations, Trends / Analysis
Outside-The-Box Manufacturing
Competitiveness and customer service can improve greatly when business-process information is shared.
Content: Article | Author: Michael McClellan | Source: Optimize Magazine | Subjects: IT / Technology / E-Business, Operations
The Right Mix in Product Line Design Increases Profits for the Firm
Determining the right mix of products to offer in the marketplace has long been considered the purview of a firm’s marketing team. New research conducted by Olin Professor Panos Kouvelis reveals that operational implications of product line decisions are not to be overlooked.
“The era of unrestrained line extensions is over. Firms that align products and production-distribution systems with customer needs will create stronger margins … [ Read more ]
Content: Article | Author: Panos Kouvelis | Source: Discovery@Olin | Subjects: Marketing / Sales, Operations
Lean Asset Structure (LAS) Value Matrix
Sales and Operations Planning Process (S&OP)
Share and Share Alike
Manufacturers are forcing suppliers to move online to exchange information more easily and make supply chains more efficient.
Content: Article | Author: Bob Diddlebock | Source: Context Magazine | Subjects: IT / Technology / E-Business, Operations
Continuous Sourcing Cycle
Supply On Demand
Vendors are ramping up their supply-chain software to give vital real-time information.
Content: Article | Author: Beth Bacheldor | Source: InformationWeek | Subjects: IT / Technology / E-Business, Operations
Business Processes: From Reengineering to Management
A brief history lesson on why “reengineering” was such a hit a decade ago- and
why it’s so last-millenium thinking now.
Content: Article | Authors: Howard Smith, Peter Fingar | Source: Darwin Magazine | Subjects: Management, Operations
Nine Opportunities to Achieve Supply Chain Excellence in Asia
Depending on the country and the industry, supply chains in Asia lag three to five years behind the West in terms of creating efficiencies and improving effectiveness. Accenture’s Supply Chain Management experts identify nine specific opportunity areas to close the performance gap and create a competitive advantage.
Content: Article | Authors: Robert Easton, T. Bing Zhang | Source: Accenture | Subjects: International – Asia, Operations
Business Process Outsourcing Big Bang: Creating Value in an Expanding Universe
Business Process Outsourcing (BPO) once had a clear place in the executive’s toolkit-it was used to achieve cost savings in transaction-intensive, back office business processes. That’s all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical and strategic aims. A new piece of thought leadership, published in conjunction with Accenture’s Institute for … [ Read more ]
Content: Article | Authors: Jane Linder, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO
A.T. Kearney’s Perspectives on Operational Excellence
Two Major Errors That Companies Make In Outsourcing Services
When companies outsource back-office services overseas, one of the biggest challenges they face is measuring the results. Failure to monitor whether work is being performed correctly after it moves outside a company can result in massive and costly errors. How can companies protect themselves against such risks? Ravi Aron, co-director with Jitendra Singh of a recent Wharton executive education program on business-process outsourcing, offers some … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Management, Outsourcing / BPO