The New Transnational HR Model: Building A Chaordic Organization

In the age of increased global mobility, falling trade barriers, and explosive growth in international business, global expansion is on the agenda of most large enterprises. The question on every global company’s mind is (or should be) how can they best organize themselves for international operations. How do you build a “Chaordic” organization that is adaptive to changing conditions, controlling at the center while empowering … [ Read more ]

Denis Couillard

When a company faces an adaptive challenge, the locus of responsibility for problem solving must shift to its people. Innovative and well-adapted solutions reside in the collective intelligence of employees at all levels, who need to use one another as resources, often across boundaries, and learn their way towards solutions.

Denis Couillard

The source, modification and directional flow of knowledge are the three things around which today’s firms have to organize.

The Science of Subtle Signals

By analyzing overlooked behavioral cues, researchers are creating a new understanding of organizational effectiveness.

Developing a Barometer for Workplace Attitude (WPA)

The role of attitude and its importance in decision-making are becoming more apparent to the business leader/practitioner. He/she knows that the right attitude can provide tremendous financial gains, along with the catalyst for the development of a learning organization, and will result in the thinking, feelings, and actions of a positive business environment. However, the perceived power of measuring workplace attitude has not as yet … [ Read more ]

Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making

Abstract: Although observers of human behavior have long been aware that people regularly struggle with internal conflict when deciding whether to behave responsibly or indulge in impulsivity, psychologists and economists did not begin to empirically investigate this type of want/should conflict until recently. In this paper, we review and synthesize the latest research on want/should conflict, focusing our attention on the findings from an empirical … [ Read more ]

Jeffrey Kluger

We pride ourselves on being the only species that understands the concept of risk, yet we have a confounding habit of worrying about mere possibilities while ignoring probabilities, building barricades against perceived dangers while leaving ourselves exposed to real ones.

Jonathan Kranz

Trust is essential, especially in any complex purchase that can be intellectually intimidating. You have to establish trust before you can build a relationship. And you have to build the relationship before you can win real business.

You create credibility that leads to trust by doing three things: (1) demonstrating your empathy and understanding of the prospect’s concerns; (2) telling stories that illustrate your value to … [ Read more ]

Dee Hock

All organizations are merely conceptual embodiments of a very old, very basic idea — the idea of community. They can be no more or less than the sum of the beliefs of the people drawn to them; of their character, judgments, acts, and effort.

Dee Hock

An organization’s success has enormously more to do with clarity of a shared purpose, common principles and strength of belief in them than to assets, expertise, operating ability, or management competence, important as they may be.

Charlie Munger

I have what I call an iron prescription that helps me keep sane when I naturally drift toward preferring one ideology over another and that is: I say that I’m not entitled to have an opinion on this subject unless I can state the arguments against my position better than the people who support it. I think only when I’ve reached that state am I … [ Read more ]

Charlie Munger

Darwin paid particular attention to disconfirming evidence. Objectivity maintenance routines are totally required in life if you’re going to be a great thinker. There, we’re talking about Darwin’s special attention to disconfirming evidence and also about checklist routines. Checklist routines avoid a lot of errors. You should have all this elementary wisdom and then you should go through a mental checklist in order to use … [ Read more ]

John Tillotson

They who are in the highest places, and have the most power, have the least liberty, because they are most observed.

Julia Keller

PowerPoint has a dark side. It squeezes ideas into a preconceived format, organizing and condensing not only your material but-inevitably, it seems-your way of thinking about and looking at that material. A complicated, nuanced issue invariably is reduced to headings and bullets. And if that doesn’t stultify your thinking about the subject, it may have that effect on your audience-which is at the mercy of … [ Read more ]

Punished by Rewards: The Trouble With Gold Stars, Incentive Plans, As, Praise, and Other Bribes

The idea that competition and reward are effective motivators forms the bedrock of our educational, economic, and managerial systems. Kohn, though, has strongly attacked the belief that competition is healthy and has documented its negative effects in No Contest: The Case against Competition (1986). Now he challenges the widely held assumption that incentives lead to improved quality and increased output in the workplace and in … [ Read more ]

What’s in a Job? Job Design in the Retail Grocery Business: An Empirical Analysis

What motivates an employee to work hard? If you ask an economist, the answer is self-interest. Work is only a means to an end and an employee will exert higher effort only to the extent that the monetary compensation for it is sufficiently attractive. If you ask a behavioral theorist, the answer is that work itself is fulfilling. Having a stimulating work environment with job … [ Read more ]

Creating a Corporate Culture that Drives Greater Financial Returns and High Performance

Corporate executives used to look upon issues of their corporate culture as “soft and fuzzy” areas over which they had little control. No longer.

Today’s senior leaders are increasingly finding that their most sophisticated corporate strategies stand little chance of being adopted and executed if the inherent culture of their company cannot or will not accommodate the change.

Learn more about creating a culture conducive to high … [ Read more ]

M.P. Bhattathiri

Mere work ethic is not enough. The hardened criminal exhibits an excellent work ethic. What is needed is a work ethic conditioned by ethics in work.