Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making

Abstract: Although observers of human behavior have long been aware that people regularly struggle with internal conflict when deciding whether to behave responsibly or indulge in impulsivity, psychologists and economists did not begin to empirically investigate this type of want/should conflict until recently. In this paper, we review and synthesize the latest research on want/should conflict, focusing our attention on the findings from an empirical … [ Read more ]

Jeffrey Kluger

We pride ourselves on being the only species that understands the concept of risk, yet we have a confounding habit of worrying about mere possibilities while ignoring probabilities, building barricades against perceived dangers while leaving ourselves exposed to real ones.

Jonathan Kranz

Trust is essential, especially in any complex purchase that can be intellectually intimidating. You have to establish trust before you can build a relationship. And you have to build the relationship before you can win real business.

You create credibility that leads to trust by doing three things: (1) demonstrating your empathy and understanding of the prospect’s concerns; (2) telling stories that illustrate your value to … [ Read more ]

Dee Hock

All organizations are merely conceptual embodiments of a very old, very basic idea — the idea of community. They can be no more or less than the sum of the beliefs of the people drawn to them; of their character, judgments, acts, and effort.

Dee Hock

An organization’s success has enormously more to do with clarity of a shared purpose, common principles and strength of belief in them than to assets, expertise, operating ability, or management competence, important as they may be.

Charlie Munger

I have what I call an iron prescription that helps me keep sane when I naturally drift toward preferring one ideology over another and that is: I say that I’m not entitled to have an opinion on this subject unless I can state the arguments against my position better than the people who support it. I think only when I’ve reached that state am I … [ Read more ]

Charlie Munger

Darwin paid particular attention to disconfirming evidence. Objectivity maintenance routines are totally required in life if you’re going to be a great thinker. There, we’re talking about Darwin’s special attention to disconfirming evidence and also about checklist routines. Checklist routines avoid a lot of errors. You should have all this elementary wisdom and then you should go through a mental checklist in order to use … [ Read more ]

John Tillotson

They who are in the highest places, and have the most power, have the least liberty, because they are most observed.

Julia Keller

PowerPoint has a dark side. It squeezes ideas into a preconceived format, organizing and condensing not only your material but-inevitably, it seems-your way of thinking about and looking at that material. A complicated, nuanced issue invariably is reduced to headings and bullets. And if that doesn’t stultify your thinking about the subject, it may have that effect on your audience-which is at the mercy of … [ Read more ]

Punished by Rewards: The Trouble With Gold Stars, Incentive Plans, As, Praise, and Other Bribes

The idea that competition and reward are effective motivators forms the bedrock of our educational, economic, and managerial systems. Kohn, though, has strongly attacked the belief that competition is healthy and has documented its negative effects in No Contest: The Case against Competition (1986). Now he challenges the widely held assumption that incentives lead to improved quality and increased output in the workplace and in … [ Read more ]

Creating a Corporate Culture that Drives Greater Financial Returns and High Performance

Corporate executives used to look upon issues of their corporate culture as “soft and fuzzy” areas over which they had little control. No longer.

Today’s senior leaders are increasingly finding that their most sophisticated corporate strategies stand little chance of being adopted and executed if the inherent culture of their company cannot or will not accommodate the change.

Learn more about creating a culture conducive to high … [ Read more ]

What’s in a Job? Job Design in the Retail Grocery Business: An Empirical Analysis

What motivates an employee to work hard? If you ask an economist, the answer is self-interest. Work is only a means to an end and an employee will exert higher effort only to the extent that the monetary compensation for it is sufficiently attractive. If you ask a behavioral theorist, the answer is that work itself is fulfilling. Having a stimulating work environment with job … [ Read more ]

M.P. Bhattathiri

Mere work ethic is not enough. The hardened criminal exhibits an excellent work ethic. What is needed is a work ethic conditioned by ethics in work.

Get Them on Your Side: Win Support, Covert Skeptics, Get Results

Politics is an inevitable, legitimate, and potentially beneficial aspect of corporate and organizational life. Hard work and good ideas are not enough to ensure success-your ability to win allies and head off resistance is what really matters in today’s corporate environment. If you don’t garner support for your ideas, you could become an organizational casualty.

Get Them on Your Side outlines how to:

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Robert McKee

There are two ways to persuade people. The first is by using conventional rhetoric, which is what most executives are trained in. It’s an intellectual process, and in the business world it usually consists of a PowerPoint presentation… The other way to persuade people – and ultimately a much more powerful way – is by uniting an idea with an emotion. The best way to … [ Read more ]

Michael Raynor

Adaptation has limits. A highly adaptive organization will survive better than one that cannot adapt at all; but it won’t create as much wealth as one that has simply guessed right. And since there is a large number of companies out there and all of whom are attempting to guess right, somebody who focuses on adaptation as a source of coping with the uncertainty of … [ Read more ]

John S. McCallum

Listing all the options for solving a problem benefits decision making in a number of ways beyond merely encouraging proper problem definition. It focuses the decision making process on rigorous analysis and away from ideology, assertion and who can yell the loudest. In the face of a comprehensive list of options, even the most passionate advocate has trouble with the simple question “What is good … [ Read more ]