How Do Things Really Work Around Here?

Most companies and government agencies have an organization chart. The vast majority of these charts feature a traditional tree-like structure, and executives will readily admit that the chart does not reveal “how things really work around here.” While they may still rely on their organizational chart for navigation-finding their way around the organization to get work done-most would say the charts are incomplete or totally … [ Read more ]

Yves Morieux, Robert Howard

The concept of uncertainty provides the basis for a rigorous understanding of power in human behavioral systems. Power is the capability to act in – and on – the system: it is a function of the uncertainties one controls for other members in the system. Actors with power set the rules of the collective game and thus influence the behavior of others. In this way, … [ Read more ]

Robert Frost

Courage is the human virtue that counts most–courage to act on limited knowledge and insufficient evidence. That’s all any of us have.

James M. Kouzes

Think about the [leadership development] problem along two dimensions-skill and challenge. Ideally, leaders will flourish when their skill set supports them in the challenges they face. If you put people with a lot of skill in a marginally challenging position, they are likely to be bored. When you put that same person in a situation where the challenge is significantly greater than their competence, they … [ Read more ]

Looking to Make a Sale or Get Promoted? Emotions Will Help Determine the Outcome

High emotion contributes to great opera. It does not, however, serve us well when making judgments about others. This is the argument advanced in “Feeling and Believing: The Influence of Emotion on Trust,” a new paper by Maurice E. Schweitzer, Wharton professor of operations and information management, and PhD student Jennifer Dunn. The two researchers show how incidental emotions — emotions from one situation that … [ Read more ]

James N. Fuller, M.B.A., and Jack C. Green, Ph.D.

Vision moves the enterprise; values stabilize the enterprise. Vision looks to the future, values to the past.

Managing the Dynamics of Change: The Keys to Leading a Successful Transition

This paper describes the important notion of the transition state – the turbulent period that lies between where you are today and where you hope change will take you tomorrow. This paper explores the initial responses evoked by change-instability, stress, and uncertainty and the huge problems they pose to management in terms of power, anxiety, and control. Finally, the paper focuses from problems to solutions, … [ Read more ]

For Richer or For Poorer: Working Spouses and Labor Inequality

Since the 1960s, have married women increased their participation in the labor force to compensate for the decline in employment and disappointing earnings growth of their husbands? Are married men working less today because their wives are working more?

The Process of Knowledge Creation in Organizations

How do firms create knowledge? Ten years ago, in their well-known book The Knowledge-Creating Company, Ikujiro Nonaka and Hirotaka Takeuchi described the importance of knowledge creation and how vital it is to long-term competitiveness. This paper further explore the process of knowledge creation.

Using data gathered from a survey of over 2,100 firms, Midgley and his colleagues set out to look at current thinking about … [ Read more ]

Building vibrant employee networks: whom you know helps determine what you know and how your job gets done

In today’s flatter, knowledge-based organizations, networks of informal relationships are often more critical to performance and innovation than those of formal divisions and units. The networks also have a lot to do with personal productivity, learning, and career success. Helping employees build vibrant networks can have tremendous payoff for managers in terms of both individual and departmental productivity. The paper examines this issue in detail. … [ Read more ]

All I ever needed to know about change management I learned at engineering school

Some executives approach change management much as a civil engineer would tackle a construction project: they assess the need, build something new, and move on. This essay’s author-a mechanical engineer by training-disagrees with that approach. Companies, he notes, aren’t static; they are dynamic systems that continually fall out of alignment and require constant tuning to maintain their balance and momentum.

Tom Crane

My behaviour determines my emotions; my habits develop my behaviour; my will dictates my habits; my character directs my will.

Corruption Across Borders

Corruption happens. When corruption occurs, either in an organization’s home (domestic) environment, or in a foreign country, it raises a number of questions and issues for managers and professionals. The questions relate to what forms corruption takes, who is involved, and why it exists. The issues relate to how we cope and deal with corruption in general and within specific cultural and national contexts. The … [ Read more ]

The Cat That Came Back

How do you snatch a company from the brink of bankruptcy and restore it to profitability? As demonstrated in the mid-1980s by Caterpillar, the world’s biggest maker of heavy equipment, the key lies in reshaping its “organizational DNA” — the decision rights, motivators, information flows, and structures that determine an organization’s behavior. By retooling its corporate culture to make it align better with its overall … [ Read more ]

William Shakespeare

Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt.

VII Pillars Of Productivity

Seven practices characterize highly productive companies turning them into ‘digital organizations.’ IT is the catalyst, but organizational capital provides the context.

Arun N. Maira

Because resources are finite, companies must fix priorities and coordinate plans, using one of two fundamentally different approaches: centralized, top-down management; or market mechanisms in which individual agents are free to determine the best use of their own resources. While the former appears much more rational, orderly, and “managed,” and the latter appears potentially out of control and chaotic, it has been clearly established that … [ Read more ]

Lance Armstrong

There’s no difference between a man with no power and a man with power who doesn’t use it at all.

Tom Heuerman, Ph.D., Ed McGaa

Warriors are often angry people. Their anger is forceful disapproval of lies told, trust betrayed, innocence violated, reality denied, power abused, and incompetence rewarded. They don’t turn indifferent or deny their anger and become sadistic and abusive. True warriors engage their anger and use its energy to empower themselves and free others.

Warriors identify with life itself, and their honor brings forth courageous actions. The power … [ Read more ]