When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies… and What You Can Do About It

Calling herself an “anthropologist of corporate culture,” Perlow conducts her fieldwork in the office environment, studying the interactions of people in the world of organizations and examining the ways that people do and don’t express honest opinions, mostly in an effort to fit in and avoid making waves. She asserts that in our natural desire to be liked and to avoid conflict, we will often … [ Read more ]

Bruce A. Pasternack, Thomas D. Williams, and Paul

Alignment has come to mean that behavior throughout an organization is directed toward the achievement of shared goals: Through clear objectives and a commonly shared vision, alignment keeps a business focused. In this view, companies with high levels of alignment are “built to last,” and the task of leadership is to get “the right fit” among such institutional systems as strategy, metrics, and rewards.

But alignment … [ Read more ]

The Hidden Cost of Buying Information

New research from Harvard Business School’s Francesca Gino suggests that if we pay for information, we tend to overweigh its actual value.

Merger integration: why the ‘soft issues’ matter most

A study of 125 mergers suggests that there is a link between performance and tackling the cultural challenge head on.

Seven Ways to Motivate Employees

Motivating employees today is particularly challenging. To do so, get back to the basics. Link pay to job performance and help employees grow, feel part of a winning team, and see the value of their work.

Don’t Let These Common Traps Snag Your Career Advancement

Women face plenty of obstacles on their way up the ladder, but those that are self-imposed may be among the most difficult to overcome.

Chris Argyris

There are two dominant mindsets in the world of business or any kind of organization.

One is a productive mindset, and it says it’s a good idea to seek valid knowledge, it’s a good idea to craft your conversations so you make explicit what you are thinking and trying to examine. You craft them in such a way that you can test, as clearly as … [ Read more ]

Surfacing Your Underground Organization

“There are two dominant mindsets in the world of business or any kind of organization.

One is a productive mindset, and it says it’s a good idea to seek valid knowledge, it’s a good idea to craft your conversations so you make explicit what you are thinking and trying to examine. You craft them in such a way that you can test, as clearly as … [ Read more ]

Executive Education: Managing by Dimensions

A study of the psychometric data of 8,000 UK managers by Ashridge Business School sheds interesting light on the future challenges for management and leadership development.

P. Ranganath Nayak, Erica Drazen, and George Kastner

It is important to distinguish between employee satisfaction and employee empowerment. Many surveys reveal that employees value other aspects of their work – such as having a clear career path, professional training, and a company they can be proud of – ahead of employee involvement or empowerment.

What Lovers Tell Us About Persuasion

Expect resistance to your new proposal? One powerful way to persuade others is plucked from the language of romance.

James P. Womack

When discrete techniques (such as JIT, simultaneous engineering, supplier quality audits) are applied to enterprises with neither the philosophy nor the organization to accept them, they fail to produce results. The same is true of process automation or automated information systems. Philosophy and organization must precede technique.

Lewis A. Sanders

People who are brilliant spend their entire lives never being wrong…A little bit of insecurity is a good thing.

Predictable Surprises: The Disasters You Should Have Seen Coming, and How to Prevent Them (Leadership for the Common Good)

You and Your Organization Are at Risk

Were the earth-shattering events of September 11, 2001, predictable, or were they a surprise? What about the collapse of Enron in bankruptcy and scandal? Max H. Bazerman and Michael D. Watkins argue that they were actually “predictable surprises”-disastrous examples of the failure to recognize potential tragedies and actively work to prevent them. Disturbingly, this dangerous phenomenon has its roots … [ Read more ]

The Fabric of Creativity

At W.L. Gore, innovation is more than skin deep: The culture is as imaginative as the products.

Assessing Executive Style and Impact

Can CEO style become company culture? Have we overlooked the tell-tale signs that warn us in advance of substantial, incremental, and even discontinuous organizational change?

Redefining the Corporation

This article, although written in 1990, is quite interesting. Ostensibly, it takes a close look at the often unforeseen costs of downsizing and suggests a radically different approach (reshaping). While it does this in some sense, I found it most interesting for its analysis of middle management and the trends surrounding this layer of the organization.

Carl Pascarella

When I was at Stanford a professor of organizational behavior told a bunch of us, “You folks kill me. You’ve spent all your time on economics, on statistics, on policy, on accounting. Those of you that are going to end up running businesses, you’re going to hire economists and CFOs and IT people and statisticians. But what it’s all about is motivating people; it’s getting … [ Read more ]

Ralph Szygenda

There are two thoughts that often get lost in the discussion about being effective in building and using influence: Don’t assume you have all the right answers-that’s why a strong team is essential. And, above all, do the right thing-not only for business or economic impact, but also for social and philosophical implications. Ultimately, power is the ability to influence and facilitate change, and people … [ Read more ]