Daniel Ek

A great meeting has three key elements: the desired outcome of the meeting is clear ahead of time; the various options are clear, ideally ahead of time; and the roles of the participants are clear at the time. … I think that’s the single largest source of optimization for a company: the makeup of their meetings. To be clear, it’s not about fewer meetings because … [ Read more ]

How Narcissists Climb the Career Ladder Quickly

People with a high degree of narcissism get promoted faster, new research shows. Why?

Jon Katzenbach, Chad Gomes, Carolyn Black

Feelings are messengers of needs. Meeting needs unlocks positive feelings and energy; neglecting needs does the opposite. By integrating business objectives with meeting people’s needs, companies can make sure the strong wind of a positive emotional force is at their back. Emotions and feelings bring our needs — human requirements for survival — to our attention and strongly move us toward meeting them. 

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Our feelings … [ Read more ]

Jason Fried

If your company makes four products, it really makes five. If it makes 12, it makes 13. Even companies that make just one thing actually make two.

The secret product? The company itself. Your company is a product. Who are its customers? Your employees, who use it to do their jobs.

Since your company is the product that makes all of your other products, it should be the … [ Read more ]

Thomas J. Watson Jr.

[If] an organization is to meet the challenges of a changing world, it must be prepared to change everything about itself except [its] beliefs as it moves through corporate life.

Crawford H. Greenewalt

The corporation, like society itself, is a congregation of human beings and, like society itself, it prospers to the extent that the relationships it maintains are fruitful, harmonious, and mutually beneficial.

Eric Hoffer

An autonomous existence is heavily burdened and beset with fears, and can be endured only when bolstered by confidence and self-esteem. The individual’s most vital need is to prove his worth, and this usually means an insatiable hunger for action.

Eric Hoffer

Where self-advancement cannot, or is not allowed to, serve as a driving force, other sources of enthusiasm have to be found if momentous changes, such as the awakening and renovation of a stagnant society or radical reforms in the character and pattern of life of a community, are to be realized and perpetuated.

Eric Hoffer

Self-doubt is at the core of our being. We need people who by their attitude and words will convince us that we are not as bad as we think we are. Hence the vital role of judicious praise.

Eric Hoffer

It is better to be bossed by men of little faith, who set their hearts on toys, than by men animated by lofty ideals who are ready to sacrifice themselves and others for a cause.

Persuading the Unpersuadable

We live in an age of polarization. Many of us may be asking ourselves how, when people disagree with or discount us, we can persuade them to rethink their positions. The author, an organizational psychologist, has spent time with a number of people who succeeded in motivating the notoriously self-confident Steve Jobs to change his mind and has analyzed the science behind their techniques. Some … [ Read more ]

Dave Girouard

Too many people believe that speed is the enemy of quality. To an extent they’re right — you can’t force innovation and sometimes genius needs time and freedom to bloom. But in my experience, that’s the rare case. There’s not always a stark tradeoff between something done fast and done well. Don’t let you or your organization use that as a false shield or excuse … [ Read more ]

Dave Girouard

The untrained mind has a weird way of defaulting to serial activities — i.e. I’ll do this after you do that after X, Y, Z happens. You want people working in parallel instead.

Dave Girouard

The art of good decision making requires that you gather input and perspective from your team, and then push toward a final decision in a way that makes it clear that all voices were heard. […] I wouldn’t call it consensus building — you don’t want consensus to hold you hostage — but input from others will help you get to the right decision faster, … [ Read more ]

Robert Chesnut

CEOs have to be particularly careful about setting ambitious targets and using powerful language to motivate employees. Audacious goals can create fear (what happens if I don’t deliver?), and they may be interpreted as giving implicit permission for bad behavior.

How Noisy Is Your Company?

In Noise, a professorial supergroup explains the causes and consequences of the inherent variability in professional judgment.

Trust is at the Core of Any Successful Enterprise

The 4 Cs of trust is a simple model that guides leaders to action. It’s based on the premise that although people experience trust in different ways, there are behaviors that increase the likelihood of building trust over time.

Khalid Halim

Specific people operate with details and sequences. They cannot see the overview. They say “exactly,” “specifically,” and supply details and chronology. General people focus on the overview or big picture. If they handle details, it’s for short periods. The language they use includes “essentially,” “the important thing is,” and “in general.” Every great team needs a mix of more specific-minded people and big-picture folks. But … [ Read more ]

Khalid Halim

“Toward” people are motivated to achieve and attain goals. They have trouble recognizing problems, and are adept at managing priorities. They frequently use words such as “gain,” “obtain,” and “achieve.” “Away from” people are motivated to solve problems. They focus on what may be going wrong. They frequently use words such as “avoid,” “steer clear of,” or “exclude.” To decode ‘toward’ versus ‘away from’ people, … [ Read more ]

Khalid Halim

Communication is not just about what you say, it’s about the reaction it causes in the listener. Often we think delivering a message is enough without checking to see if it was actually received.