Chris Holmberg

Integral theory encourages you to look at the world through the lenses of the “It,” the “We,” and the “I.” The It refers to your tasks and your role at work: Your goals, achievements and the stuff you’re getting done. The We is about your relationships, the quality of your interactions — which too few people think about. And the I is about the attitudes … [ Read more ]

Chris Holmberg

Coaching is about looking beyond solving short-term problems and instead training people to uncover their own self-limiting mental habits, because only then is true, long-term transformation possible.

Evan Williams

Lack of trust doesn’t necessarily come from people lying and cheating; it generally comes from a lack of good communication.

Sally Helgesen, Tomas Chamorro-Premuzic

Business scholar Tomas Chamorro-Premuzic demonstrates, women’s confidence almost always aligns with their level of competence — or falls below it — which is not usually the case with men, especially at leadership levels. This is true primarily because the number of overconfident men tends to be relatively high. And overconfidence, and the assertiveness it engenders, can be extremely helpful to someone pursuing a senior position, … [ Read more ]

Susan David

If you tell your employees that you want them to embrace teamwork, but then reward your work force based on what they accomplish individually, you’ve undercut your message. In all likelihood, the consequence will be that employees who want to be considered for a bonus may no longer want to perform or support “unseen” collaborative work, which, despite what the company posits, goes unrewarded.

First Round Review

We underestimate our teams when we assume that they will demand all the facts or an ironclad plan. People are often just looking for signs of a caring culture — that we’ll be here for them and that, if something’s wrong, we’ll create an avenue for them to share that.

Vanessa Tanicien

People-pleasing is one of the deepest forms of manipulation that exists. You’re essentially figuring out how to get people to like you in a way that’s disingenuous to yourself, creating distance between ‘work you’ and the person that you see yourself to be.

Vanessa Tanicien

We humans default to, “Who do I trust here?” or “Who do I have a good relationship with?” or “Who am I sitting next to?” and then pull those people into rooms for conversations to solve problems or share info. All these tiny micro exclusions add up without us even realizing. This tendency to lean on the people we already know and like is amplified … [ Read more ]

Massella Dukuly

As humans, our brains are wired for bias. This means that we have to be intentional and systematic about welcoming diversity and establishing equity and inclusion. You can’t just assume inclusion will sprout organically once you’ve introduced more diversity.

First Round Review

When it comes to Diversity, Equity, and Inclusion (DEI) strategies, companies tend to concentrate their energy on hiring and sharing reports about “diversity data” instead of examining the existing dynamics within their own walls. Since the former deals in numbers, and the latter involves squishier concepts like belonging, the “I” in the acronym is too often left out. And that has a real impact on … [ Read more ]

Chris Powell

Trust and transparency are the two biggest factors that impact engagement metrics, and if you don’t share survey results, you’ll erode both. You don’t have to do everything employees want, of course, but explain why you’re moving forward with some ideas and not with others. Organizations tend to do a poor job with the ‘why.’ They tell the team the ‘what,’ but not the reason behind … [ Read more ]

Tera Allas, Bill Schaninger

Research shows that as people gain power, they lose the ability to judge a situation accurately, particularly with regard to how others will perceive their actions. They also lose some of their ability to empathize with people in positions of less relative power. Organizational leaders can tackle this tendency directly. While training courses for soft skills—such as providing and receiving feedback—need to become a more … [ Read more ]

Tera Allas, Bill Schaninger

Even though most business schools, executive training courses, and leadership programs espouse servant leadership, few bosses manage to fully commit to it. Perhaps that’s no surprise. In most organizations, the average manager has neither the incentives nor the skills to focus on employee happiness. Consider how most businesses make promotion decisions: people who get ahead tend to be either current high performers or those who … [ Read more ]

Tera Allas, Bill Schaninger

It stands to reason that managers would play a crucial role in their employees’ workplace happiness. The wealth of literature on what makes for a good workplace highlights two aspects that line managers directly control: good work organization—that is, providing workers with the context, guidance, tools, and autonomy to minimize frustration and make their jobs meaningful—and psychological safety, which is the absence of interpersonal fear … [ Read more ]

Gregory P. Shea

Nobody wants to fail, but when there’s failure, does it get debriefed so that learning occurs in the organization? If there’s success, do you debrief to try to improve, as well? Debriefing shouldn’t be a code word for “We only do it when we fail.” You want to secure the ways that you succeed, as well. If you did succeed, part of the development and … [ Read more ]

Andy J. Yap

Politics is not a bad word. It’s about reaching a particular destination in a dynamic and oftentimes volatile landscape. Every personal or organizational goal that you are trying to advance can result in a distinct set of allies and enemies. Even the relationships between these people can impact you. In organizations, there are three challenging situations that are highly politically volatile. First, when the organization … [ Read more ]

Do you manage up or down?

It’s not easy to spot those who spend all their energy looking up, so organizations need systems to root them out.

Liz Fosslien

I love Adam Grant’s tactic for interviewees to learn about an organization’s culture: A job candidate can ask, “Tell me a story about something that would only happen here.” It’s a neat trick for candidates, but when you’re a manager, and by consequence an arbiter of the company’s culture, you should be asking yourself that, too. What’s that story for your company? Does it involve … [ Read more ]

Liz Fosslien

Make an observation, not a generalization. A colleague interrupts you at a meeting. You could say, “Hey, you’re rude,” but that’s going to be interpreted as an attack on their character. Instead, be specific and constructive: “You interrupted me in that meeting. It made me feel like I wasn’t a valuable part of the team. I’d appreciate it if you let me finish speaking next … [ Read more ]