Gregory P. Shea

Nobody wants to fail, but when there’s failure, does it get debriefed so that learning occurs in the organization? If there’s success, do you debrief to try to improve, as well? Debriefing shouldn’t be a code word for “We only do it when we fail.” You want to secure the ways that you succeed, as well. If you did succeed, part of the development and the ongoing refinement of protocol is [to ask if you] were just lucky. If you were lucky, that’s probably not reproducible – right? Where were we lucky? We must go back and fix that.

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