Aaron De Smet, Sarah Kleinman, Kirsten Weerda

The secret of the helix lies in disaggregating the traditional management hierarchy into two separate, parallel lines of accountability—roughly equal in power and authority, but fundamentally different.

One of the two lines helps develop people and capabilities, sets standards for how work is done, and drives functional excellence; the other focuses those people and capabilities on the priorities for the business (including overseeing their day-to-day work), … [ Read more ]

Patrick Ewers

Research has shown that thinking “I am like you” instantly translates to “I like you.” It’s how we process likability.

These Seven Emotions Aren’t Deadly — They’re Your Secret Career Superpowers

Most of us buy into a certain set of myths when it comes to feelings on the job. Even though emotions play a central role in our lives, we’re trained to check them at the door before we head into work. We hesitate before talking openly about the monstrous emotions that lurk beneath the surface at startups. We’re told to “follow your head, not your … [ Read more ]

Gregory P. Shea

How does one communicate commitment? [Based on] the work systems model, it would be to build the work systems that indicate the commitment to the narratives you’re trying to have unfold inside the organization.

6 Reasons Your Strategy Isn’t Working

Nearly every organization is grappling with huge strategic challenges, often with a need to reimagine its very purpose, identity, strategy, business model, and structure. Most of these efforts to transform will fail. And, in most cases, they will miss the mark not because the new strategy is flawed, but because the organization can’t carry it out.

My experience in working and studying corporate transformations points to … [ Read more ]

Why Corporate Purpose Statements Often Miss Their Mark

Analysis of nearly 2,000 CEOs’ description of their company’s purpose reveals that most omit a critical detail: why their company is in business.

Jeanne Liedtka

One longstanding and popular theory of how change occurs, attributed to Richard Beckhard […] argues that behavioral alterations are a function of four factors: the dissatisfaction with the status quo, the clarity and resonance of the new future, and the existence of a pathway to get there, all balanced against any perceived loss associated with making the change.

Bill Schaninger

Historically, we’ve been disproportionately focused on the value of the cascade, the leader, change leaders. They’re still all very important. But, increasingly, as we are a workforce comprised of a generation that has a lot of their actions that are digitally based, we’ve had to come to grips with the idea that influencers and opinion leaders and people in the social network, their role modeling … [ Read more ]

Gokul Rajaram

Consensus means no ownership. What’s important is not that everyone agrees, but that everyone is heard and then the right person makes a decision.

First Round Review

The art of decision-making isn’t always about capturing some elusive “best” decision — it’s about making the most of information available, garnering trust across stakeholders and executing with conviction.

Josh Levs, Amy C. Edmondson

Psychological safety has received significant attention in recent years. Harvard Business School professor Amy C. Edmondson, credited with coining the term, has defined it in these pages as “the belief that the environment is safe for interpersonal risk taking. People feel able to speak up when needed — with relevant ideas, questions, or concerns — without being shut down in a gratuitous way.”

But I’ve found … [ Read more ]

Adam Pisoni

Efficiency is great if you can plan for the long-term. If you know what you’re going to do for a long period of time, you can really get into the nuts and bolts of how to do it efficiently. But because efficiency, by design, locks in roles, processes and practices, it also makes it much harder to change.

Erik Roth

We’ve done a lot of research around what really makes for a high-performance innovation team. What we’ve found is that, if you go to Silicon Valley or Berlin or Singapore or Israel and look for the entrepreneurs—individual founders—they overweight slightly on the vision and the collaborations and underweight slightly on the execution and learning. But again, it depends on the individual.

But in a corporate environment, … [ Read more ]

Adam Bryant, David Reimer

A company’s most powerful cultural signals aren’t communicated by talking points. They’re determined by who gets promoted and who receives outsized rewards. Yet compensation and bonus frameworks in most organizations are still based almost solely upon financial results. In an effort to rule out subjectivity, such plans emphasize — and often focus exclusively on — achieving numerical targets. This oversimplified focus on the what of … [ Read more ]

Five Common Communication Mistakes (And How to Fix Them)

Learn how to be more effective at your next meeting or presentation.

Forces of Nature

Understanding how ecosystems grow, thrive, and regenerate can help leaders steer their organization in the future.