7 Strategies for Leading a Crisis-Driven Reorg

Only 8% of crisis-driven reorganizations deliver as planned. Based on an extensive Quartz/HBR database as well as their personal consulting experience, the authors offer seven strategies for companies looking to reorganize in response to a crisis. They suggest that the most successful reorgs move quickly, but with a plan; they benchmark internally; they set different targets for different departments; they involve the full leadership team … [ Read more ]

Ten ‘Antipatterns’ That Are Derailing Technology Transformations

Shortsighted solutions to recurring problems—antipatterns—often sabotage a company’s transformation.

Daniel Dines

I feel that [humility] is the best trait a person can achieve in life, because we are not born humble. On the contrary, I think we are born quite arrogant. Ego is the worst enemy. And humility is like a muscle. You have to exercise it every day. But it can make you listen to others. It gives you the power to change your mind … [ Read more ]

A Framework for Leaders Facing Difficult Decisions

Many traditional decision-making tools fall short when it comes to the complex, subjective decisions that today’s leaders face every day. In this piece, the author provides a simple framework to help guide leaders through these difficult decisions. By interrogating the ethics (what is viewed as acceptable in your organization or society), morals (your internal sense of right and wrong), and responsibilities associated with your specific … [ Read more ]

The Manager’s Guide to Inclusive Leadership — Small Habits That Make a Big Impact

Massella Dukuly, Tania Luna, Dr. Vaneeta Sandhu and Vanessa Tanicien of LifeLabs Learning stopped by First Round recently for a tactical discussion on why and how leaders can become more deliberately inclusive. Given the much-needed push for change that has been taking place in the tech industry, we thought we’d share our notes from this internal conversation with a wider audience here on the Review. … [ Read more ]

Glass Ceiling Debate: He Said, She Didn’t

Some biases are so subtle neither gender may be aware of them, but that doesn’t mean they don’t exist.

Employee Engagement: Making a Difference

When clients, customers and other end users express feedback and appreciation, employees develop stronger beliefs in the impact and value of their work. Interaction also increases empathy for customers, even when the interaction is virtual.

Kwasi Mitchell

Do not underestimate communication. Because in the absence of that communication, the narrative will be made for you, and the narrative is always negative, right? I’ve never seen a situation where someone has made up a positive narrative in the absence of any information at all.

Better Communication Through Neuroscience

Real-world, face-to-face communication — complete with eye contact, body language, and other important sources of information — is a rarity in business today, and the potential for failing to convey an intended message or giving the wrong impression has grown. Neuroscience research has uncovered specific ways that you can fine-tune your message — whether it’s giving performance feedback, persuading your team to embrace a change … [ Read more ]

Brooks Holtom, David Allen

Past research points to two main reasons why people leave their jobs: turnover shocks and low job embeddedness. Turnover shocks are events that prompt people to reconsider whether they should stay with the organization. Some shocks are organizational (e.g., change in leadership, M&A announcement) and others are personal (e.g., receiving an outside job offer, birth of a child). Job embeddedness is when people are deeply … [ Read more ]

How to Build a Company That (Actually) Values Integrity

Canned codes of ethics that ask employees to check a box to certify that they’ve read the material and third-party online ethics training courses might be all that is required to comply with the law, but they don’t move the needle. Employees see them mostly as a nuisance they have to suffer through.

Business leaders need to do more. Here are six practices to help leaders … [ Read more ]

Tyler Odean

People will remember a totally random sample of the information you give them about what you do. It won’t be the best sample. It won’t be the summary you wish you could hand them. It’s a random set of data. Because they’ll remember random parts, you want to construct a message that — when sampled at any point — reinforces your argument and remains persuasive. … [ Read more ]

Tyler Odean

When we look at what visionaries really succeed at, they give us a confident, consistent and coherent plan that makes us feel safe. We trust them not because their vision is perfect, but because they have it under control. They communicate clearly without giving us all the answers. What most people think of as vision is actually persuasion.

Nicole Khan

Tell your audience “this is a point that is important to me” to tell them “this is a point that should be important to you.”

Carolyn Dewar, Martin Hirt, Scott Keller

Excellent CEOs increase their companies’ agility by determining which features of their organizational design will be stable and unchanging (such features might include a primary axis of organization, a few signature processes, and shared values) and by creating dynamic elements that adapt quickly to new challenges and opportunities (such elements might include temporary performance cells, flow-to-work staffing models, and minimum-viable-product iterations).

Carolyn Dewar, Martin Hirt, Scott Keller

Vendors of workforce surveys like to say that employee engagement is the best measure of “soft stuff.” It’s not. While employee engagement indeed correlates with financial performance, a typical engagement survey covers less than 20 percent of the organizational-health elements that are proven to correlate with value creation. A proper assessment of organizational health takes in everything from alignment on direction and quality of execution … [ Read more ]

Carolyn Dewar, Martin Hirt, Scott Keller

Of the 50 most value-creating roles in any given organization, only 10 percent normally report to the CEO directly. Sixty percent are two levels below, and 10 percent sit farther down. Most surprising of all is that the remaining 10 percent are roles that don’t even exist. Once these roles are identified, the CEO can work with other executives to see that these roles are … [ Read more ]

Paul Polman

Some people think greed is good, and some in the financial markets even more so. But generosity always wins long term. Companies are a mere reflection of the human beings that make up that company. There is no reason companies can’t be more human either, and we somehow forgot that. Bringing companies back to humanity is what business leadership is all about: making positive contributions, … [ Read more ]

Marla Gottschalk

If you want to develop an environment where contributors thrive, your workforce must be able to count on some basic things — such as role clarity, timely feedback, adequate resource allocation, and attention to how our work is structured.

Can You Handle the Truth?

Three ways for leaders to stop missing essential information from across their organization.