The Power of Recognition

Effective employee recognition boosts performance—but what makes a program effective?

What Is Behavioral Economics?

How does behavioral economics impact our decision making process?

Creating a Competency Model That Works

Many executives and HR leaders develop competency models with little to no research on whether they have any connection to outcomes. For example, charisma, time management entrepreneurial spirit, managerial courage, and executive presence are examples of competencies that don’t predict or correlate to levels of employee engagement, profitability, sales, safety, turnover, customer satisfaction, or quality. This white paper summarizes Zenger Folkman’s extensive experience with using … [ Read more ]

Zachary Shore

Reading others requires going deeper than their intentions and capabilities […] We need to get down to the level of drivers and constraints.Intentions are manifestations of a person’s underlying drivers. When you understand why people have certain intentions—what’s driving them—you can better anticipate what their future intentions will be. The same is true of capabilities. We often ask what a leader is able to do. … [ Read more ]

Benjamin Schneider

I like to say that people come to work for money, but they don’t work hard for money. That’s an overstatement, but you get my point — that managers always want to incentivize everything. I think it’s a cop-out to always focus on money as the key to motivation when we have known for 100 years that it’s not the key once you get beyond … [ Read more ]

Stanley Bing

Every senior officer I know is faking it about 30% of the time. A significant chunk of the time they’re going to look it up later, and they don’t want to appear ignorant. There is a time you can ask stupid questions, but that’s after you’ve established an aura of intelligence.

Jeff Atwood

If you want to determine beyond a shadow of a doubt whether someone’s going to be a great hire, give them an audition project. […] If you can’t find a mini audition project for a strong candidate, perhaps you’re not structuring work properly for your existing employees either.

Maximising Innovation with Diversity

Bringing people from different backgrounds together to work in teams can help generate new ideas, but creating diversity across teams can unlock even greater innovation.

Jeffrey Pfeffer

Why do traditional power structures have such staying power? One reason is that hierarchies still work. Jeffrey Pfeffer writes that “relationships with bosses still matter for people’s job tenure and opportunities, as do networking skills.” He notes that research shows hierarchies also deliver practical and psychological value, in part by fulfilling deep-seated needs for order and security. Another is that individuals who believe in their … [ Read more ]

Ambidexterity: The Art of Thriving in Complex Environments

Ambidexterity—the ability to excel simultaneously in efficiency and innovation—is a rare but increasingly critical capability in today’s complex business environment. There are four distinct approaches to achieving it, and the suitability of each one depends on the diversity and dynamism of the specific company’s environment.

Linda A. Hill on the Creative Power of the Many

The Harvard Business School professor explains how leaders can harness collective genius to achieve innovation success.

California Dreaming

What makes Silicon Valley’s iconic IT companies tick? New research points to the unique culture created and nurtured by these high-tech players—a blend of innovation, entrepreneurship and excitement others want to kindle. But can IT executives ignite this in their own companies?

Giving Effective Feedback When You’re Short on Time

It’s not easy to help your employees develop even as you take advantage of every business opportunity, but you can make coaching easier on yourself, in part by giving feedback efficiently.

Where Are the Women?

Increasingly, companies recognizing the importance of diversity at the top are investing in recruiting and developing talented women. So why aren’t we seeing more women in top roles?

Douglas Stone

My opinions about other people feel like facts. My brain distinguishes very little between “2+2=4” and “you are annoying and lazy.” I feel certain that both are objectively true.

That’s a big problem. Being good at giving feedback requires us to know the difference between fact and opinion (even when it’s well reasoned), not because it changes the content of the feedback we give, but because … [ Read more ]

Pete Hamill

Assessments can say a lot more about us than about the thing that we believe we are describing.

Douglas Stone

If there’s any leadership task that is harder than listening with an open mind even when you have a strong view, I haven’t encountered it. And surely, none is more important.

Pete Hamill

As human beings we love nothing more than being right, and […] when we are right, we are generally making someone else wrong. True humility is, at least in part, being able to see one’s own assessments as assessments, rather than believing them to be truths.

What Everyone Should Know About Office Politics

Nobody really likes office politics. In fact, most of us try to avoid it all costs. But the reality is that companies are, by nature, political organizations, which means that if you want to survive and thrive at work, you can’t just sit out on the sidelines. If you want to make an impact in your own organization, like it or not, you’re going to … [ Read more ]

Taking Stock: A Review Of More Than Twenty Years Of Research On Empowerment At Work

Today, more than 70 percent of organizations have adopted some kind of empowerment initiative for at least part of their workforce. To be successful in today’s global business environment, companies need the knowledge, ideas, energy, and creativity of every employee, from front line workers to the top level managers in the executive suite. The best companies accomplish this by empowering their employees to take initiative … [ Read more ]