Challenging Beliefs that Erode Workplace Motivation

As a leader, you cannot motivate anyone. What you can do is cultivate a workplace where it is more likely for someone to experience optimal motivation.

Optimal motivation means having the positive energy, vitality, and sense of well-being required to sustain the pursuit and achievement of meaningful goals while flourishing. Optimal motivation is the result of satisfying three basic psychological needs that lie at the heart … [ Read more ]

Schon Beechler, Hal Gregersen

Hal Gregersen has discovered one consistent characteristic across the companies he’s studied in The World’s Most Innovative Companies; the ability of these leaders to ask lots of deep, provocative questions to which they don’t have the answers. In essence, they’re inquisitive learners.

Chris Malone

Social psychologists have determined that primitive humans, in their struggle for existence, developed the ability to judge other people almost instantly along two categories of perception, which are known as warmth and competence. In fact, all humans have a primal, unconscious ability to make these two crucial judgments with a high degree of speed and accuracy: What are the intentions of this person toward me? … [ Read more ]

Kristin Behfar on How We Fight, and Why It Matters

The Darden School of Business professor describes a new framework for predicting conflict outcomes.

David Burkus

When we face a tough creative challenge, we always look to those with the most expertise. The truth is that some level of expertise matters, but the most creative solutions come from those on the fringes of the subject area, who know enough to understand but not enough to block their creative thinking. Research shows that, over the course of their careers, most individuals tend … [ Read more ]

David Burkus

When we’re stuck on a creative challenge, it can become easy to place blame on our constraints. If we had more resources or less specific requirements, then our creativity could really soar. The truth is that creativity is highest in a constrained environment. Researchers found that individuals are more creative after engaging in tasks laden with obstacles and roadblocks. That’s why many of the most … [ Read more ]

Beyond Yahoo: Breaking Down the “Virtual” versus “Campus” Debate

Marissa Mayer’s decision to revoke Yahoo’s telecommuting policy stirred the debate about flexible workplace strategies. Is the move to virtual work inevitable? Both virtual work and campus-based approaches have benefited employers who use them. Hybrid models, which couple elements of campus and virtual models, can offer the best of both.

Dr. Peter Fuda

Next time you find yourself in a crisis moment, ask this question: what is the best outcome from here? Firstly, those around you will likely go into shock. We are not used to hearing an intelligent, helpful question in a crisis situation. Once they get over their shock, it will work for three reasons: It assumes that there actually is an outcome; It focuses everybody … [ Read more ]

Dr. Peter Fuda

Contrary to popular opinion, hope is not an emotion; it is a process that anyone can master. The theory was first laid down by pioneering psychologist Charles R. Snyder. In short, hope equals goals, plus pathways to reach those goals, times a sense of agency (the belief that my effort makes a difference). So if you or your team are feeling anxious and fearful, first … [ Read more ]

David Greenberg

The future of risk management lies in an ability to incorporate and inspire more of the behaviors we want, finding new models to map, monitor, intervene, support, and react to the behaviors of individuals and groups—both the behaviors we want to encourage and those we’d like to avoid. Critically, this taking account of behavior means that we need a much sharper comprehensive strategy for corporate … [ Read more ]

The Commitment Engine: Making Work Worth It

The small-business guru behind Duct Tape Marketing and The Referral Engine teaches readers how to establish lasting commitment in their employees, customers, and businesses.

Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm?

By studying the ins and outs of companies … [ Read more ]

Build a Change Platform, Not a Change Program

It’s not you, it’s your company. Management Innovation eXchange founders Gary Hamel and Michele Zanini believe that continuous improvement requires the creation of change platforms, rather than change programs ordained and implemented from the top.

Editor’s Note: I found this article to be a bit empty and unconvincing, but perhaps you will disagree.

John Timmerman

Finance and economics are the means by which companies operate. To get senior leaders to tune in, the […] conversation must be focused on financial outcomes. If you start the conversation with methods, tools, and techniques, they’ll tune you out.

Seth Godin

The most important question. It’s not:

Is my price low enough?
Is it reliable enough?
Do I offer enough features?
Am I on the right social media channels?
Is the website cool enough?
Am I promising enough?

No, the most important question in marketing something to someone who hasn’t purchased it before is, “Do they trust me enough to believe my promises?” Without that, you have nothing.

Jeanne M. Liedtka

We sometimes refer to the “designated doubters” in corporations, and these are often people in finance. They have a responsibility to make very sure that corporate and stockholders’ money is spent well; the idea is that “before we make any investment we want you to prove to us holistically and analytically that it’s a good investment.” And that makes a lot of sense at one … [ Read more ]

Building Trust Across Cultures

Do you trust with your head or with your heart? There is a big difference between cultures when it comes to building trust, and not understanding that can put a business relationship in peril.

Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood)

We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also … [ Read more ]

Beyond the Matrix Organization

In this Quarterly archive article (1979), Tom Peters examines the flaws of the matrix-organization design and explores several more effective approaches to implement no more than one or two essential corporate thrusts at a time.

Managing Poor Performers: What You Need To Know Before Taking Action

At the simplest level, the hallmark of a performance problem is an ongoing gap between actual and desired performance, a gap that is not closing and may be worsening. Performance problems can be driven by personal problems, personality, team dysfunction, and even organizational change. Performance problems often have to do with the simple fact that we are who we are; and we may be in … [ Read more ]