Investing in middle managers pays off—literally

New research shows that having more top-performing middle managers leads to much better financial outcomes. Here are five actions that can set managers and their organizations up for success.

Boston Consulting Group (BCG)

To close the gender gap, companies need to know how big it is and what is causing it. Monitoring the pay gap offers a good baseline measure, but it is not enough. Companies can succeed only if they approach diversity as they would any other business priority. Specifically, they need to establish clear metrics on recruitment, retention, advancement, and representation—as well as equal pay.

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

Executives who confront new challenges with old formulas often fail. The best leaders tailor their approach, recalibrating their “action orientation” to address the problem at hand, says Ryan Raffaelli. He details three action orientations and how leaders can harness them.

Creating the office of the future

In a remodeled world, it is vital for companies to reinvent ways of working.

Shane Parrish

No incentive system turns mediocre into extraordinary.

Jess Yuen

Culture is the set of words, actions, and behaviors of a group of people.

Laura Del Beccaro

Founders, here’s a good litmus test for your company values: If you took 6 months off, and left no directions other than “Follow our values to a T,” would you be happy with the outcome?

Laura Del Beccaro

This first [culture] pillar is about communication within teams, between teams, and between individuals — essentially how we treat each other when we interact. The frequency with which we talk, the way we talk to each other, the tone we use, how we communicate good or bad news, whether we communicate certain things at all, and the channels we choose to use — those are … [ Read more ]

Laura Del Beccaro

Culture is commonly overlooked, particularly at early-stage companies. It’s easy to think, “We’re only five people, our culture is who we hire, we don’t need to define anything until we’re bigger.” “Hire amazing people” could mean talented or kind or ambitious — which are you optimizing for? Startups are often allergic to process, but a hiring process exists whether you define it or not. It’s … [ Read more ]

Jon Katzenbach, Carolyn Black

Many leaders are overlooking the people most critical to their organization’s success. Many organizations do now consider EQ, particularly in hiring. But they inadvertently filter against it. Self-awareness (candor) is often seen as highlighting weakness, self-regulation (restraint) is often seen as lack of passion, and empathy (awareness of others’ feelings) is often seen as an inability to make hard decisions. Promotions are most often based … [ Read more ]

Jon Katzenbach, Carolyn Black

According to [Frederick] Herzberg, the key to motivating workers is enriching their jobs by giving them enough responsibility, control, and data to facilitate growth and “play,” or experimentation. Today’s leaders and managers should ask themselves: Do employees have a view of and control over their work, from inputs to impact? Can they take on new but surmountable challenges? Is there room for them to make … [ Read more ]

Dharmesh Shah

You can’t add simplicity in. You must take complexity out.

Dharmesh Shah

For folks looking to get started [creating a culture code] [begin] with this prompt: Who are the kinds of people that we think we want to work with? These can’t be platitudes that everyone would say yes to. Like, we want to hire smart people. Intelligence can’t be a core cultural value because no one would say they want to hire stupid people. You have … [ Read more ]

A.G. Sulzberger

The most important thing you have to figure out in order to change a company or change the culture of a company is what is not going to change. The reason is that if everything is up for grabs, if you can change literally anything about a company, then the company has no reason for being. For an institution to change, it needs to separate … [ Read more ]

Watch Out for These 3 Gender Biases in Performance Reviews

Three kinds of bias often creep into the performance-review process, in ways that disproportionately affect women, especially when they choose to take advantage of the flexibility offered by hybrid and remote work. These biases are experience bias, which leads reviewers to overvalue tasks that are easy to define; proximity bias, which leads them to think that people in their immediate orbit do the most important … [ Read more ]

Ximena Vengoechea

When things feel personal and when our ego is involved, it gets really hard to listen.

Deb Roy

When we talk about the format of storytelling, there’s the specific format of the medium—motion and sound, resolution, and aspect ratio—that create a channel within which you have to fit the story. And then there are the diffusion properties that affect where a story can go, how long it’s going to live on, and how it’s going to morph as it passes through the hands … [ Read more ]

Christopher Mims

I don’t know that algorithms are, themselves, the root of the problems that we have in our labor markets these days. But I do think that management by algorithm facilitates an additional level of remove between management and frontline workers. And whenever you have that, whether it’s a geographic or a communications remove, or in this case abstracting people away through software and scheduling algorithms, … [ Read more ]

Fear factor: Overcoming human barriers to innovation

Worries about failure, criticism, and career impact hold back many people from embracing innovation. Here’s how to create a culture that accounts for the human side of innovation.