Daniel Kahneman

Organizations are out there every day, making tons of decisions, but they aren’t keeping track of them. There are many factors within organizations that make them reluctant to learn from experience, so it’s a forlorn hope, but the goal would be to have dispassionate evaluations of past decisions, and to spend some effort in figuring out why each decision did or did not pan out. … [ Read more ]

Perfecting The Art Of Silence In Negotiating

Silence is the secret tool of power negotiators. Knowing when to listen, not talk. Using facial expressions, not your voice, to make a point. Here are five tips on how perfecting the art of silence can make you a better negotiator.

Immanuel Kant

Genius is a talent for producing that for which no definite rule can be given, and not an aptitude in the way of cleverness for what can be learned according to some rule.

How to Win Favour and Influence Staff

It’s not as hard as you think. Here are five tips to become a more successful, persuasive, and motivating speaker.

Can You Evaluate Your Own Abilities?

A Cornell psychologist explains why it’s almost impossible to judge your own competence — and how to overcome the blind spots.

John H. Fleming and Jim Asplund

In hiring and managing individual employees, it’s important to understand what is difficult to change (talent) and what is more easily changed or acquired (knowledge and skills). Once you hire someone, you are largely stuck with their talents, whereas you can still impart new skills and knowledge. Without a clear understanding of these two different aspects of ability, you will have an incomplete picture of … [ Read more ]

David Dunning

One of the pet phrases I have is “The road to self-insight runs through other people.” Other people can often give us invaluable feedback that can really correct an illusion that we’re suffering from.

One of my favorite, but most chilling, findings is from a study that surveyed surgical residents. They were asked about their surgical skills, and then they were given the standardized board exam. … [ Read more ]

Keith McFarland

One of the executives I interviewed said, “There’s no such thing as corporate culture.” His point was that the minute you start talking about corporate culture, it be comes somebody else’s problem–the leader’s problem. He said, “We don’t focus on corporate culture. We focus on character.” When you use the word character, that’s everyone’s responsibility. It’s about how we treat each other.

David Smith and Craig Mindrum

Knowledge management is not just about making information, news or content readily available—even content indexed by performance need; this form of knowledge sharing and content management is too passive. What a flat organization needs is actionable knowledge, and the best kind of such knowledge will likely come from another part of a company: “I know what you’re trying to do; here’s what we did, and … [ Read more ]

The Emotionally Intelligent Manager: How to Develop and Use the Four Emotional Skills of Leadership

According to Yale management psychologists David Caruso and Peter Salovey, we should discard antiquated notions such as that decisions should be made with pure logic and cold rationality. Instead, in The Emotionally Intelligent Manager: How to Develop And Use The Four Emotional Skills of Leadership, the authors argue that emotion and thinking are so intertwined that it is unproductive to consider them separately. This concept … [ Read more ]

Roderick Gilkey and Clint Kilts

For executives trying to make sense of a rapidly changing business environment, superiority in pattern recognition is perhaps the greatest competitive advantage that can be developed.

Roderick Gilkey and Clint Kilts

If you are really serious about creating innovative options, you couldn’t do better than to turn to Buddhist thinking. In Zen Mind, Beginner’s Mind, Shunryu Suzuki describes the Zen mind as one that is open, allowing for both doubt and possibility, and one that has the ability to see things as fresh and new. As he observed, “In the beginner’s mind there are many possibilities, … [ Read more ]

Roderick Gilkey and Clint Kilts

Ambitious people don’t like failing or looking stupid. As the social scientist Chris Argyris (one of the fathers of organizational-learning theory) put it, smart people have trouble learning because it involves so much floundering and failure.

Noel M. Tichy and Warren G. Bennis

Most of a leader’s important calls reside in one of three domains: people, strategy, or crisis. People judgments—getting the right people on your team and developing up-and-comers who themselves demonstrate good judgment—are foundational. The people around you help you make good strategy judgment calls and the best decisions during the occasional but inevitable crisis. It’s sometimes possible to repair the damage—to a company or a … [ Read more ]

Jeff Bezos

I think most big errors are errors of omission rather than errors of commission. They are the ones that companies never get held to account for—the times when they were in a position to notice something and act on it, had the skills and competencies or could have acquired them, and yet failed to do so. It’s the opposite of sticking to your knitting: It’s … [ Read more ]

Tony Schwartz and Catherine McCarthy

To access the energy of the human spirit, people need to clarify priorities and establish accompanying rituals in three categories: doing what they do best and enjoy most at work; consciously allocating time and energy to the areas of their lives—work, family, health, service to others—they deem most important; and living their core values in their daily behaviors.

Taming the Dragons: 50 Essays from the Business World

Powerful and seemingly unpredictable forces compel firms and professionals toward failure or success. Here are 50 ideas you can use to get the “dragons” to work on YOUR side.

Mohandas Gandhi

Live as if you were to die tomorrow. Learn as if you were to live forever.

The Best Kept Secret of Great Presentations

Steve Kayser offers some thoughts on good presentations and introduces the book, Moving Mountains: Or the Art of Letting Others See Things Your Way by Henry M. Boettinger.