Commitment is the emotional attachment one has to the organisation within which one works and the pride one has in its achievements. Engagement, on the other hand, is more – the demonstration of discretionary effort to ensure the organisation achieves its goals.
Two insights influence how we think through the role and development of effective leaders and managers. First, there is likely to be a gap between the level of commitment in any organisation and the level of engagement (commitment always being higher than engagement); superior performing organisations being those with smaller gaps. Secondly, whilst commitment can be influenced significantly, though not exclusively, by the leadership of an organisation, engagement is primarily, though not exclusively, the outcome of the interaction between an individual employee and their line manager.
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