Data is heavy. It wants to go down, not up, in an organization. In other words, most employees, just by the nature of their responsibilities, don’t want to provide data to their bosses. When there’s a problem, they want to solve it and tell the people above them that they solved it. Information about problems thus sinks to the bottom, out of the eyesight and earshot of the senior managers. The higher you go up the hierarchy, the less information is available to make decisions with.
Author: Clayton M. Christensen
Subjects: Decision Making, Information, Knowledge, Management, Organizational Behavior