Diana McLain Smith [Archive.org URL]

If there’s anything we’re wired to do, it’s learn. That means even folks arguably difficult by nature can become less so—at least most of them. It also means we shouldn’t assume, as we almost always do, that someone’s incapable of change just because our efforts to make them change fail. The biggest reason people don’t realize their full potential for change is that we focus so much on their innate traits we fail to see how our behavior is contributing to patterns of interaction that lock those traits in place.

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