Ellen Langer [Archive.org URL]

leaders have to recognize that everything people do makes sense from their perspective, and that everyone can provide value in the right context. Someone who seems rigid is actually someone you can count on, somebody stable. If she seems impulsive, she’s spontaneous. If he seems gullible, he also promotes trust and candor.

If you’re a leader, once you recognize this, not only do you end up with more respect for people, but you see how they add value. Then if you value them more, they’ll work harder and enjoy it more. They’ll need fewer days off, there will be fewer accidents, healthcare costs will come down. And your company will make more money.

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