The knee-jerk reaction of too many people in leadership positions when they feel wronged is righteous indignation and the urge for revenge. But one factor that sets truly transformational leaders apart from the run-of-the-mill is the ability to forgive – to let feelings of anger, resentment and blame fall away and become something constructive. Great leaders know the art of reconciliation.
Content: Article
Author: Manfred Kets de Vries
Source: INSEAD Knowledge
Subjects: Leadership, Management
Author: Manfred Kets de Vries
Source: INSEAD Knowledge
Subjects: Leadership, Management
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