I’ve learned that good performance and true job satisfaction come from exceeding what I expect of myself, not just what others expect of me. The key to job performance is first to realize that as an employee, I have many customers who expect me to deliver a quality service. And just as every great company works day and night to serve its customers, I must do the same for mine. Good performance shouldn’t be judged simply in the results you achieve. It’s also determined by how you achieve those results.
Great performances come from asking ourselves some basic questions. Why are we doing it this way? How can we do it better? Or faster? Or more reliably? What haven’t we thought of yet? What’s best for our customers? Ultimately, the final judgment on performance comes down to one simple question: Is this the best we can do?