At the heart of Bain’s High Velocity Performance System® is the premise that for any transformational change to succeed, employee behavior must change. In service-intensive industries, it is the discretionary effort of people throughout the organization that improves operational and financial performance. Unleashing discretionary effort is only possible when companies provide people with a compelling purpose for the work they do.
The high velocity performance system accomplishes this by combining three elements:
– Lean principles to identify the sources of value and eliminate sources of waste
– Behavioral science techniques that make it easy and fulfilling for people to do the right things
– Applied digital technologies to implement process improvements and behavioral change on a large scale
Authors: Jeff Melton, John Norton, Jolyon Dove
Source: Bain & Company
Subjects: Change Management, Management, Organizational Behavior
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