Anita Roddick

founder and co-chair of The Body Shop International PLC

Anita Roddick

Anita Roddick is founder and co-chair of The Body Shop International. With more than 1,700 stores in 48 countries, the company reported 1999 sales of more than $900 million (£606 million), Roddick has won numerous business, leadership, and philanthropic awards including the Order of the British Empire. She is author of Body and Soul.

Who’s Minding the Store?

Overwhelmed by the complexities of today’s marketplace, retailers are essentially letting vendors run much of their business. Here’s the method to their madness.

Jeff Bezos

Founder and CEO of Amazon.com

Jeff Bezos

Founder and CEO of Amazon.com

Why We Buy: The Science of Shopping

In an effort to determine why people buy, Paco Underhill and his detailed-oriented band of retail researchers have camped out in stores over the course of 20 years, dedicating their lives to the “science of shopping.” Armed with an array of video equipment, store maps, and customer-profile sheets, Underhill and his consulting firm, Envirosell, have observed over 900 aspects of interaction between shopper and store. … [ Read more ]

Reinventing the Store: Implementing Strategic Change at the Ground Level

Overturning an existing power structure is generally the business of revolutionaries-not retailers. But a few industry leaders are turning the traditional hierarchy upside down. They are shifting power from the corporate headquarters down to the individual stores. In doing so, they are tapping into and leveraging the ideas, talents and energy of the most important competitive weapon they have in their arsenal-their store teams.

When … [ Read more ]

Shopping For Savings

Retailers and their suppliers could cut costs by $40 billion a year with better collaboration. Here’s why they aren’t counting their savings yet.

Jeff Bezos

Founder and CEO of Amazon.com

What Brings Them In and What Keeps Them Coming Back

Many businesses on the Internet spent wildly doing whatever it might take to attract customers to their sites. It soon became clear that the challenge was not simply to bring the customers in the door, but also to retain these customers for future purchases. The quest was on to discover what tactics had the most appeal to the Internet shopper. This study reveals survey data … [ Read more ]

The Last Mile to Nowhere: Flaws & Fallacies in Internet Home-Delivery Schemes

Investors have risked billions on Webvan, Urbanfetch, and other same-day transporters. The economics, though, show they won’t deliver for long.