There are two different kinds of listeners. When you are working with clients, there are the people who listen to respond, and there are people who listen to listen. The person who listens to respond is basically the kind of person who can’t wait to get the microphone, and their sentence with the client or customer starts out, “Yes, but.” They’re basically an intellectual show off.
Author: James A. Runde
Subjects: Organizational Behavior, Personality / Behavior