James Krohe Jr.

a repository is no better than the questions asked of it, and people tend to seek only information that they perceive is relevant to them, because their notions of relevance are limited by their lack of information—the so-called relevance paradox. This doesn’t matter much, however, if people don’t ask questions in the first place. Left to themselves, people prefer to exploit the unofficial KM systems that every company has—namely, the guy down the hall or the secretary in the next room. Call it an archive, call it a repository, but it’s basically a library, and in the United States, at least, a manager will never get far asking workers to do anything that reminds them of homework.

Like this content? Why not share it?