In every organization of any size, work must be segmented and people hired who have specialized knowledge of one part of the organization and its work. As a result, all organizations consist of disparate groups with often-conflicting needs, goals, and priorities. In spite of their differences, however, these groups depend on each other. No group can work in isolation. What makes this combination of differences and interdependence problematic is the third universal characteristic: limited resources. No group will get all the money, people, or attention it wants.
The unavoidable result is conflict and a politically charged environment in which conflict gets resolved according to one’s influence. Resources go to those leaders and groups with the most influence. Thus, to be effective, managers must be able to exercise influence throughout the organization on behalf of their groups.
Authors: Kent L. Lineback, Linda A. Hill
Source: Ivey Business Journal
Subjects: Leadership, Management, Organizational Behavior
Click to Add the First »