Managing Overhead Costs [Archive.org URL]

Executives often treat cost reduction programs as one-time efforts to compensate for a bad quarter or a delayed product launch. These short-term programs tend to fizzle out quickly when leaders lose interest or a return to healthy sales growth frees them from cost constraints. But rising competitive pressures should compel companies to manage their overhead costs in a more rigorous and ongoing way that entails curbing internal demand before trying to improve the efficiency of overhead processes.

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