Marks and Spencer and Zara: Process Competition in the Textile Apparel Industry

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Marks and Spencer (M&S) has enjoyed an enviable position as a premier super-store and leading provider of high-quality fashion, but the success story seems to be ending as newer entrants like Inditex SA gained position with popular and affordable brands like Zara. What caused the shift? Professor Ludo Van der Heyden, Professor Michael Pich and Nicolas Harle use this recent case study to highlight the relevance of reading the market accurately and adapting accordingly.

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