International logistics partnerships are a key class of strategic alliance, but until now little has been known about their performance. The paper “Measuring the Performance of Intenational Logistics Outsourcing Partnerships: A Dyadic Perspective Analysis” introduces, for the first time, a reliable methodology to measure the performance of a partnership between a logistics provider and its customer. Using data from 75 top European logistics companies and their clients, authors Joan Jané of Hewlett-Packard and Professors Alejandro Lago and África Ariño of IESE explain how to measure whether or not both sides are satisfied and have met their strategic goals.
Content: Article
Authors: África Ariño, Alejandro Lago, Joan Jané
Source: IESE Insight
Subjects: Operations, Outsourcing / BPO
Authors: África Ariño, Alejandro Lago, Joan Jané
Source: IESE Insight
Subjects: Operations, Outsourcing / BPO
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