There truly is a world of difference between organizations that view their challenge as better managing complexity and those that want to better manage simplicity. The design sensibilities – and their implications – are profoundly different.
The sociology of complexity is every bit as important as the technology of complexity. The problem, as everyone who’s tried to do it well knows, is that it’s very hard to make things very simple. More often than not, it turns out that managing unnecessary complexity is more cost-effective – both organizationally and technologically – than pushing extra hard to produce systems of elegant simplicity.