Ray Smith [Archive.org URL]

Your response to failure should be as transparent as possible. When people see someone fail, and then see that our response is not to fire them but to get them the help they need to improve, everyone is empowered. Everyone feels more comfortable to ask questions and to admit fault. And that’s how organizations really end up getting better — when people feel like they can proactively seek help without appearing weak. We now have so many examples of people raising their hands for help when there’s still a chance for them to succeed. For some reason, this is even more true and difficult in sales culture.

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