244 Posts found for Source: ChangeThis

research revealed seven new strategies that trapped value releasers mastered as part of their Wise Pivot, allowing them to generate sustainable growth today while building capabilities necessary to leverage the momentum into a future where the only certainty is continued disruption:

1. Technology Propelled. Mastering leading-edge technologies that enable business innovation.
2. Hyper Relevant. Knowing how to be—and stay—relevant by sensing and addressing customers’ changing needs.
3. Data

… [ Read more ]

Content: Article | Authors: Larry Downes, Omar Abbosh, Paul F. Nunes | Source: ChangeThis | Subject: Strategy

When it comes to the song of customer service, everyone knows the words, but few can carry the tune.

Content: Quotation | Authors: breAnne O. Reeves, Robert Spector | Source: ChangeThis | Subject: Customer Related

If “vision” embodies the head of your organization, and “mission” personifies the heart, then “values” symbolize the soul.

Content: Quotation | Authors: breAnne O. Reeves, Robert Spector | Source: ChangeThis | Subjects: Management, Mission, Values, Vision

If everything you do needs to work on a three-year time horizon (or less), then you’re competing against a lot of people. But if you’re willing to invest on a seven-year time horizon, you’re now competing against a fraction of those people, because very few companies are willing to do that. Just by lengthening the time horizon, you can engage in endeavors that you could … [ Read more ]

Content: Quotation | Author: Jeff Bezos | Source: ChangeThis | Subject: Strategy

“I don’t know” is not an end, but a beginning. It is not a failure, but an opportunity. “I don’t know” is a launch pad for deeper investigation.

Content: Quotation | Author: Phillip Barlag | Source: ChangeThis | Subject: Communication

We go out and talk to the customers. We walk around the company and talk to the employees, and we listen. Between the customers and employees, they always know what to do.

Content: Quotation | Author: Mick Calder | Source: ChangeThis | Subjects: Customer Related, Management

The vast majority of organizations put too much leadership development emphasis on people who are already in traditional leadership roles. And not enough on the people who are the promise of the future.

Content: Article | Author: Digby Scott | Source: ChangeThis | Subjects: Human Resources, Leadership, Management, Organizational Behavior, Training & Development

Hacking does not ascribe a specific intent, and nothing about the skillset itself is right or wrong. In fact, hacking is a tool, an approach. In the same way a knife can be used for evil (to murder) or to heal (a scalpel used to perform a life-saving surgery), hacking can be used to destroy or rebuild. While hacking can clearly be used for wrongdoing, … [ Read more ]

Content: Article | Author: Josh Linkner | Source: ChangeThis | Subject: Innovation

Change is not easy, is it? We start out with the best of intentions, but all too often those aims get pushed aside. Because I help people change for a living, I’ve been obsessed for the past dozen years or so with discovering how to make the process easier. I want to change how people change. After a lot of research and practice on myself … [ Read more ]

Content: Article | Author: M.J. Ryan | Source: ChangeThis | Subject: Personal Development

Every business leader agrees that accountability is an essential ingredient in a healthy organizational culture. Which makes it all the more striking how little training there is out for leaders and managers on how to do it well. Employees are left carrying the bag—working for managers who don’t have the relationship skills or emotional confidence to give them direct, early feedback with supportive guidance on … [ Read more ]

Content: Article | Author: Jonathan Raymond | Source: ChangeThis | Subject: Management

Coverage of the supposedly meteoric revenue growth of a number of Silicon Valley startups has fueled unrealistic notions: what a good idea looks like; how fast a founder should expect to be able to attract investment capital; and how quickly, even with a really great idea, growth will take off. If we use unicorns as a guide for our own startups, it appears that success … [ Read more ]

Content: Article | Author: Bobby Martin | Source: ChangeThis | Subject: Entrepreneurship

You don’t want to be at a company where there is more candor in the hallways than in the rooms where fundamental ideas or policy are being hashed out. Seek out people who are willing to level with you, and […] hold them close.

Content: Quotation | Author: Ed Catmull | Source: ChangeThis | Subjects: Communication, Culture, Organizational Behavior

When the pressure is on, you don’t rise to the occasion, you fall to your highest level of preparation. So design an ambitious but legitimate goal and then game out the labels, calibrated questions, and responses you’ll use to get there. That way, once you’re at the bargaining table, you won’t have to wing it.

Content: Quotation | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation

Who has control in a conversation, the guy listening or the guy talking? The listener, of course. That’s because the talker is revealing information while the listener, if he’s trained well, is directing the conversation toward his own goals. He’s harnessing the talker’s energy for his own ends. […] The art of putting listener’s judo into practice involves remembering four things:

1. Don’t try to force

… [ Read more ]

Content: Quotation | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation

It’s critical to break the habit of attempting to get people to say “yes”. Being pushed for a “yes” makes people defensive. Our love of hearing “yes” makes us blind to the defensiveness we ourselves feel when someone is pushing us to say it. Though “yes” is the final goal of a negotiation, don’t aim for it at the start.

“No” is not a failure. … [ Read more ]

Content: Quotation | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation

Experience has taught great negotiators that they are best served by holding multiple hypotheses—about the situation, about the counterpart’s wants, about a whole array of variables—in their mind at the same time. Present and alert in the moment, they will use all the new information that comes their way to test and winnow true hypotheses from false ones.

In negotiation, each new psychological insight or additional … [ Read more ]

Content: Quotation | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation

Don’t treat someone the way you want to be treated—treat them the way they need to be treated based on what’s driving them. How they got to the moment in time where they are across the table from you, and what drove them there, is different than how you got there. What happened to them the night before they encountered you is different than what … [ Read more ]

Content: Quotation | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation

Most of us as managers and leaders are good people looking to do the best we can by our people. And we’re certain that, for the most part, that means offering up the insights, giving them the answers, and providing the solutions whenever they come a-calling.

No doubt there’s a time and place for good advice. But it’s not nearly as often as you think (nor … [ Read more ]

Content: Quotation | Author: Michael Bungay Stanier | Source: ChangeThis | Subject: Management

My favorite question, the Kickstart Question, is “What’s on your mind?” It works so well because it’s both open (it’s your choice, what should we talk about?) but it’s also got focus built right in (let’s talk about something important, something that’s worrying you or exciting you or consuming you.) It takes you quickly into a conversation that matters, rather than meandering through small talk … [ Read more ]

Content: Quotation | Author: Michael Bungay Stanier | Source: ChangeThis | Subjects: Coaching, Management

Erase everything you’ve been taught about negotiation. You are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. I guarantee if you erase everything you think you know about negotiation and apply these methods in your next conversation, you’ll walk away surprised at … [ Read more ]

Content: Article | Author: Chris Voss | Source: ChangeThis | Subject: Negotiation