532 Posts found for Source: Harvard Business School (HBS) Working Knowledge

Using the Balanced Scorecard approach, Robert S. Kaplan, of Harvard Business School, and David P. Norton analyze the four essentials of customer management: customer selection, acquisition, retention, and growth.

Content: Article | Authors: David P. Norton, Robert S. Kaplan | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Customer Related, Management

It is important to understand that experimentation matters to managing change and uncertainty at four different levels: technical (can it work?), production (can it be produced?), need (does it address customer needs?), and market (is it big enough to justify the investment?).

Content: Quotation | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Innovation, Management

If you want to motivate your employees, tell them a story, but not just any story. A Harvard Business Review conversation with screenwriting coach Robert McKee.

Content: Article | Author: Bronwyn Fryer | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Leadership, Personal Development

If leaders want to connect with all of their staff, they need to combine three styles of effective communication: emotional, factual, and symbolic. Here’s how to leverage all three.

Content: Article | Author: Theodore Kinni | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Career, Leadership

When a resource becomes essential to competition but inconsequential to strategy, the risks it creates become more important than the advantages it provides.

Content: Quotation | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Competition, Strategy

B players are the heart and soul of top organizations, says HBS professor Thomas J. DeLong. Here’s why-and what you can do to manage B players better.

Content: Article | Author: Martha Lagace | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Human Resources, Organizational Behavior

Computer security isn’t just an IT headache, say HBS professor Robert D. Austin and co-author Christopher A.R. Darby. Here are eight to-do items for managers to protect their digital assets.

Content: Article | Authors: Christopher A.R. Darby, Robert D. Austin | Source: Harvard Business School (HBS) Working Knowledge | Subject: IT / Technology / E-Business

In difficult times, organizational pathologies can cause a death spiral. Here’s how the CEO can win back the hearts and minds of staff, according to HBS professor Rosabeth Moss Kanter.

Content: Article | Author: Rosabeth Moss Kanter | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Management, Organizational Behavior

How do you turn short-term transactions into long-term relationships? Harvard Business School professor Narakesari Narayandas finds answers in mature industrial markets.

Content: Article | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Customer Related, Marketing / Sales

Nonprofits are wasting billions through inefficient business practices. A Harvard Business Review excerpt co-authored by former senator Bill Bradley offers fixes.

Editor’s Note: This article doesn’t offer a detailed prescription and I found some of the logic to suffer from excessive enthusiasm and theory but the concept addressed is an important one and the facts given are useful and interesting.

Content: Article | Source: Harvard Business School (HBS) Working Knowledge | Subject: Nonprofit

This paper seeks to understand the implications of the recent collapse in venture activity on innovation. It argues that the situation may not be as grim as it initially appears. While there are many reasons for believing that on average venture capital has a powerful impact on innovation, the impact is far from uniform. In particular, during boom periods, the prevalence of over-funding of particular … [ Read more ]

Content: Article | Author: Josh Lerner | Sources: Harvard Business School (HBS) Working Knowledge, Social Science Research Network (SSRN) | Subjects: Innovation, Venture Capital

When it appeared in the pages of the Harvard Business Review in May 1983, HBS professor Theodore Levitt’s article “The Globalization of Markets” ignited a debate that still goes on twenty years later.

Levitt argued that technology such as television was a powerful force homogenizing the world’s needs and desires, and that smart global companies could sell standardized products using standardized marketing approaches around the world. … [ Read more ]

Content: Article | Source: Harvard Business School (HBS) Working Knowledge | Subjects: International, Marketing / Sales

Entrepreneurship is the relentless pursuit of opportunity without regard to resources currently controlled.

Content: Quotation | Source: Harvard Business School (HBS) Working Knowledge | Subject: Entrepreneurship

Are we spending too much on technology? This provocative Harvard Business Review excerpt suggests that IT no longer conveys competitive advantage, so invest your capital elsewhere.

Editor’s Note: read a series of letters from business luminaries discussing the original controversial HBR article, along with the author’s reply at:
Content: Article | Author: Nicholas G. Carr | Source: Harvard Business School (HBS) Working Knowledge | Subjects: IT / Technology / E-Business, Strategy

Organizations should reward learning as well as sales. Here’s how.

Editor’s Note: some common sense but perhaps useful to your organization…

Content: Article | Author: Stever Robbins | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Knowledge Management, Management

Multi-site nonprofit organizations shouldn’t be run like companies that make money, say HBS professors Allen Grossman and V. Kasturi Rangan. The key for nonprofit managers is to embrace a balance between affiliation and autonomy.

Content: Article | Author: Sean Silverthorne | Source: Harvard Business School (HBS) Working Knowledge | Subject: Nonprofit

When employees leave, vital institutional knowledge may be lost forever. Here are ways to improve your corporate memory.

Content: Article | Authors: Anne Field, Hamilton Beazley | Source: Harvard Business School (HBS) Working Knowledge | Subject: Knowledge Management

Is business malfeasance always the board’s fault? HBS professor Constance Bagley argues that everyone has a stake in ethical behavior and moral reasoning.

Content: Article | Author: Carla Tishler | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Corporate Governance, Ethics

The problem with the way we teach is that if a student makes a comment in class that isn’t grounded in the data in the case, the instructor is trained to crucify her right on the spot. And so we exalt the virtues of data-driven decision making. And then many of the students go to work for consulting firms where they carry data-driven analytical decision … [ Read more ]

Content: Quotation | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Decision Making, Innovation

Suddenly your supply chain is full of weak links, everything from terrorism to political instability to dock strikes. Could you and your customers withstand a disruption?

Content: Article | Author: David Stauffer | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Operations, Risk Management