The Thought Leader Interview: Henry Chesbrough

To escape the commodity trap — and to compete effectively in a knowledge-based economy — business leaders of all kinds need to reinvent themselves as innovators in services.

Eat Your Peas: A Recipe for Culture Change

The methods used by celebrity chef Jamie Oliver to promote health in a West Virginia city can also be used to raise organizational performance.

A New Way to Gain Customer Insights

How conjoint analysis, a tried-and-true market research tool, can be used to support organic growth.

Retooling Labor Costs

Despite years of cutbacks, many companies’ pay structures are still unbalanced. Here’s a dispassionate, logical way to realign them.

The Decision-Making Flaw in Powerful People

The decisions made by powerful people in business and other fields have far-reaching effects on their organizations and employees. But this paper from Kelly E. See, Elizabeth Wolfe Morrison, Naomi B. Rothman, and Jack B. Soll finds a link between having a sense of power and having a propensity to give short shrift to a crucial part of the decision-making process: listening to advice. Power … [ Read more ]

Our Own Worst Enemies

Louis Carter introduces a lesson on the best practices mind-set from The Responsible Business: Reimagining Sustainability and Success, by Carol Sanford.

Next-Generation Product Development

Combining agile up-front processes with a lean approach to the back end can help companies outperform the competition.

The Impact of Bankruptcy Laws on Startups

Entrepreneurship is widely recognized as one of the most important drivers of economic growth. But it’s also risky: The majority of new ventures fail, and many end in bankruptcy. Given that track record, when entrepreneurs consider a new international market, they regularly weigh such factors as logistics and differences in cultural attitudes and financial regulations.

But according to this paper, business owners would do well to … [ Read more ]

How to Prevent Self-Inflicted Disasters

All too often, companies unintentionally create their own worst crises. With a little awareness of your organizational DNA, you can avoid that fate — and the headlines that go with it.

The Three Paths to Open Innovation

To build your capabilities and cast a wider net for ideas, you must figure out which of the three types of innovation strategies you already have — and design your R&D approach accordingly.

Service Operations as a Secret Weapon

Effectively managing service operations is crucial to controlling labor costs and improving customer satisfaction. By addressing six drivers of performance, executives can go a step further — turning their service operations into a key source of competitive advantage.

One Way to Lose Employees: Train Them

Workers with new skills will leave if they don’t see a career path ahead.

Remember the Cube

James M. Kouzes, coauthor (with Barry Z. Posner) of The Leadership Challenge, introduces a passage on the importance of remembering where you started that appears in From Values to Action: The Four Principles of Values-Based Leadership, by Harry M. Jansen Kraemer Jr.

A.G. Lafley

P&G used to recruit for values, brains, accomplishment, and leadership. We still look for these qualities, but we also look for agility and flexibility. We believe the “soft” skills of emotional intelligence — fundamental social skills such as self-awareness, self-fulfillment, and empathy — are needed to complement the traditional IQ skills.

A Long-Wave Theory on Today’s Digital Revolution

Historian Elin Whitney-Smith looks at previous periods of disruption to understand what companies (and people) are going through today.

Making Change Happen, and Making It Stick

Five factors make the greatest difference in fostering the new behaviors needed for a transformation. All of them reflect the basic importance of people in implementing and embedding change.

Successful Strategic Planning

In times of great uncertainty, strategic planning must shift from a bureaucratic, linear process to a more targeted approach that is both analytic and creative.