Why CEOs Fall: The Causes and Consequences of Turnover at the Top

Despite the many well-researched articles about individual chief executive officers, there have been no systematic studies of the impact on CEOs’ careers of the tectonic shifts in global business, such as rising shareholder activism and changing corporate governance. Although the performance of chief executives has been the subject of extensive research, much of that research has focused on performance relative to compensation. Little if anything … [ Read more ]

Ken Iverson

Can we expect employees to be loyal and motivated if we lay them off at every dip in the economy, while we go on padding our own pockets?

The Folly of Forced Ranking

Mythic leaders like Jack Welch swear by distribution curves to remove low performers. But there are pitfalls in playing the percentage game.

Max De Pree

The measure of leadership is not the quality of the head, but the tone of the body. The signs of outstanding leadership appear primarily among the followers. Are the followers reaching their potential? Are they learning? Serving? Do they achieve the required results? Do they change with grace? Manage conflict?

Why Outsourcing Is In

Once used largely for nonessential, tactical activities, partnering now covers core operations, transforming entire industries.

Globalism without Tears: A New Social Compact for CEOs

The world’s economies can grow more secure and more humane if chief executives and boards accept and execute a five-point corporate citizenship agenda.

Editor’s Note: the five points are interesting reading but you may want to just skip the introductory first 2 pages of the article…

Bruce A. Pasternack

We’ve heard that old refrain before: Our schools would be better if only we had better teachers, and government would be better if only there were more competent civil servants. In fact, such conventional wisdom is more often than not a rationalization for poor leadership. Because the top 10 percent of any group is a finite number, it is incumbent on leaders to create conditions … [ Read more ]

B2B Benchmark: The State of Electronic Exchanges

Business-to-business e-commerce is fraught with peril for buyers and sellers alike. An exclusive survey of 1,800 e-Marketplaces shows what it takes to win.

The Art of Best Practice Transfer

Change programs designed to improve overall performance by promoting the highest standards in every unit of the organization can seem simple on paper but often fall apart once they hit the plant or office. Companies often have difficulty identifying good ideas and making them stick. These challenges can be overcome. The challenge is to extract the maximum value from the minimum number of change initiatives … [ Read more ]

Harold Evans

The recognition of the tension between values and numbers is the first requirement of the strategic manager, and it is the effective reconciliation of that tension that marks a great manager.

Karen Stephenson’s Quantum Theory of Trust

Companies can analyze, engineer, and elevate their own human networks, says the pioneering social scientist.

Editor’s Note: This article discusses the concept of network analysis, a useful but as-yet underutilized management tool (one that doesn’t even appear on Bain’s management tools survey).

Yves Doz

dean of executive education at INSEAD and author of “Alliance Advantage: The Art of From Global to Metanational: How Companies Win in the Knowledge Economy” and “Creating Value through Partnering” (written with Gary Hamel)

The Customer Profitability Conundrum: When to Love ‘Em or Leave ‘Em

he customer may always be right, according to the old adage. But here is a not-so-old adage that is just as true: The customer may not always be profitable. That’s why more companies are starting to take a harder look to determine which customers are worth serving and which should take their business elsewhere. The notion of eliminating customers may seem counterintuitive but in many … [ Read more ]

Henry Mintzberg

Everything that effective managers do is sandwiched between reflection and action. In other words, managers work where reflective thinking meets practical action. This interaction is clearly visible on three levels. A first level concerns people and their interpersonal relationships, where the orientation often has to be collaborative. A second is that of the organization, where we find the greatest attention to analysis. The third is … [ Read more ]

Why Know-Who Trumps Know-How

A six-step guide to the promotion of corporate entrepreneurship and the exploitation of innovation.

Marketing and Operations: Can This Marriage Be Saved?

Marketers worry about top-line revenue, while operations people fret about cost. Differentiated Service Policies allow them to coexist.

What Are the Measures That Matter?

This article examines the feud between two management gurus – Bob Kaplan and Tom Johnson. Together, the two developed and introduced the world to Activity Based Accounting and later the Balanced Scorecard (Kaplan). While Kaplan still is preaching these concepts, Johnson has gone on to argue that the troubles that mainstream companies get into are due to the misuse of measurement. Thus, their … [ Read more ]

The Best Business Books of the Millennium

strategy+business asked twelve opinionated, acclaimed strategists, scholars, and writers to identify and assess the most important business books in strategy, management, and various other categories.

Editor’s Note: A few of these pieces offer more than just listings of recommended books. In particular, I recommend you read:

Strategy (by David K. Hurst)
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Seize the Occasion! The Seven-Segment System for Online Marketing

Internet marketing has been a shot in the demographic darkness. Effective e-tailing must target not just users, but usage – a methodology called “occasionalization.”