Complexity Theory: Fact-free Science or Business Tool?

Complexity theory is at the forefront of science and math. It is being used to map biological events and forecast earthquakes. Can it be useful in manufacturing? The answer is yes, but …

How Harley Davidson Revs its Brand

Harley-Davidson has been able to build a community of enthusiasts around its brand that includes members from very diverse groups, and with almost no advertising. How does the king of heavyweight motorcycling keep its fans so loyal? It gives them a reason to “belong.”

Charles E. Lucier and Janet D. Torsilieri

Managed learning is a more efficient and effective means of achieving the strategic agenda that leverages the natural dynamics of organizational change and knowledge creation and use.

Charles E. Lucier and Janet D. Torsilieri

The ultimate business objective of learning should be to systematically accelerate a company’s natural rate of improvement in value created for the customers it targets.

Why Knowledge Programs Fail: A C.E.O.’s Guide to Managing Learning

Senior executives at many of the largest corporations around the world have embraced knowledge or learning as part of their long-term vision. A focus on knowledge and learning makes sense: knowledge is increasingly an important source of competitive advantage. However, the business impact of most knowledge management or learning organization programs is modest at best. We estimate that about one-sixth of these programs … [ Read more ]

John Kao

My notion is that an organization is really a factory for producing new ideas and for linking those ideas with resources – human resources, financial resources, knowledge resources, infrastructure resources – in an effort to create value.

Global Sourcing: Another Critical Purchasing Skill

Many purchasing organizations are being challenged to increase the level of “global sourcing” to tap into promising opportunities and to fend off competition. Unfortunately, many companies are ill equipped for the challenge: though global sourcing employs the same set of activities as domestic sourcing, there is also greater complexity. Based on our experience, most companies need to enhance the skills of their purchasing organizations to … [ Read more ]

10X Value: The Engine Powering Long-term Shareholder Returns

What does it take to grow shareholder value at world-class rates? For many years companies have successfully focused their efforts on cost reduction through increased labor and asset productivity and have achieved short-term increases in shareholder value as a reward. Today, with their businesses re-engineered and running efficiently, these companies have refocused their energies into developing long-term growth strategies. Aggressive revenue-oriented strategies are the most … [ Read more ]

John E. Treat, George E. Thibault and Amy Asin

Strategy is indivisible. Remove one part or take away the bridges and the glue that ties the parts together and you don’t have strategy, but tactics. Tactics are the elements that relate to the execution of the strategy. Those elements are discrete and divisible and can be examined and evaluated separately.

Saving the Chief Executive

This article offers some warning signs of a failed CEO, including:
1. A chief executives who argues for fewer and shorter board meetings.
2. A chief executive’s refusal to consider board candidates who have a reputation for being outspoken and who might be quick to criticize the chief executive’s actions. A corollary of this last warning sign is the manipulation by the chief … [ Read more ]

Strategic Sales Management: A Boardroom Issue

“The pressure is on for strategic sales management. We attempt to alleviate this pressure for all arenas by explaining first of all that strategic sales management works: we present data which reveal that corporate financial performance depends on a well-run sales force. We next turn to the importance of customer selection, customer focus and customer retention. We explain the importance of designing a sales force … [ Read more ]

Vertical Integration – 80’s Fad or Health Care’s Future?

A useful look at the healthcare industry including a history of its move toward vertical integration in the 1980’s and its retrenchment in the 1990’s, analyis of the issues involved and some predictions for the future.

How to ‘Truck’ the Brand – Lessons from the Grateful Dead

Sound marketing principles from an unlikely source, the Grateful Dead rock group. Jerry Garcia and his fellow musicians emerged from the non-materialistic counterculture of the 1960’s to create an exceptionally strong and lucrative brand name that has stood the test of time, and even Mr. Garcia’s death in 1995. The basis of the Grateful Dead brand was the group’s sustained personal relationship with its customers, … [ Read more ]

The Art and Practice of Japanese Management

“Japan’s extraordinary postwar industrial success was defined by lean production, consensus and continuous improvement. But lately it has been the country’s perceived weak points, such as lifetime employment and over-regulation, that have come to the forefront of the debate on Japanese management. But new ideas are emerging with the younger, more flexible generation of Japanese managers, which means there will still be plenty for the … [ Read more ]

Why C.E.O.’s Succeed (and Why They Fail): Hunters and Gatherers in the Corporate Life

This article is much more substantive than the title suggests, offering an anthropological analysis of organization types and their implications, drawing a corrolary to boards of directors in the end which leads to the discussion on CEO performance.

Systems, Modules or Components? New Light on Purchasing

Capturing the full potential from suppliers has always been a challenge. To pull it off, successful companies have devised ways to effectively integrate the right suppliers into their business processes. In so doing, they have created powerful supplier relationships that simultaneously encourage cooperation and competition. The results of these best-practice relationships are demonstrable. But how are such relationships achieved? This article, a follow-up to ‘Balanced … [ Read more ]