It’s time we had a serious talk about numbers. Data. Metrics. Web analytics. Doesn’t matter what you call the stuff, you simply must stay on top of how your Web site is doing. And the only way you can do that is by looking at those digits. Are you making money or losing it hand over fist? Do you know which parts of your site are humming along like a perfectly tuned engine and which stand in need of a complete overhaul? If you do something one way and then decide to make a change, are you evaluating the effect of that change?
What’s a body to do? Look … up in the sky (cue music) … it’s a bird … it’s a plane … it’s a KPI!
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