The following pages list the standard measures and computed performance ratios that APQC captures for information technology functions and processes for its benchmark database. This overview shows more than 87 information technology measures. These measures coordinate with category 7.0 Manage Information Technology in the APQC Process Classification Framework (PCF), the high-level enterprise model that allows organizations to see activities from a cross-industry viewpoint.
Source: American Productivity & Quality Center (APQC)
Subjects: IT / Technology / E-Business, Management